Property Manager(Remote-US Based Company)

Do you have US Property Management experience and thrive on the hustle and chaos of this business? GC Realty & Development is a Chicago property management firm. Since 2003 we have grown to 1,500 units for more than 600 private investors, and we are pushing to 3,500 doors over the next 3 years. That takes a squad who will stop at nothing to deliver the GC Realty Experience, and this job is not easy on purpose. You will work fully remote from your home in Colombia managing relationships with US property investors. Role Overview: As a Property Manager you are the primary point of contact for your assigned property owners. You handle onboarding, day to day communication, financial reviews, and owner approvals, and you coordinate with leasing, maintenance, and finance to keep everything moving. You will negotiate. You will tell an owner no. You will stay composed when things get complicated. Compensation Hourly: $8.00 to $12.00 USD per hour, paid weekly, based on experience Performance Based Monthly Bonus: Up to 20% of base pay Paid Time Off (PTO): 10 days Holidays: 7 US holidays Birthday: Take your birthday as a paid day off, or any paid day during your birthday month Read and Grow: Get paid up to $500.00 USD per year through our book club Referral Program: Refer a hired team member and receive a $1,000 bonus Key Responsibilities: Client Communication and Experience Own The Relationship: Serve as the primary point of contact for your assigned property owners 2 Hour Response: Reply to every owner email, call, and text within 2 hours during business hours First Call Resolution: Deliver the right solution the first time so owners are not chasing you for updates Quarterly Check Ins: Run a scheduled check in call with every owner in your portfolio, every quarter Deliver The GC Realty Experience™: Make it easy to do business with us in every interaction Proactive Client Management Execute proactive monthly communication across 14 key owner touchpoints including inspections, delinquency, and vacancies Keep owners informed of issues, next steps, and outcomes before they have to ask Coordinate closely with leasing, maintenance, and finance to stay aligned Financial and Operational Support Review owner statements and property financials, and explain ROI, concessions, and statement corrections clearly Handle owner concessions up to $250 when appropriate Obtain owner approvals for work orders, turnovers, and capital expenditures Support owner collections and owner draws with professionalism and transparency Coordinate on delinquency, notice to vacate, and security deposit disposition Your Background US Property Management Experience: Minimum 3 years managing US residential property owners or residents, either directly for a US company or through a BPO on a US account. Local property administration outside the US does not qualify. English: Advanced written and spoken English, C1 or C2. You will be on the phone with US investors every day and need to be understood easily. Client Ownership: You have held the client relationship yourself, not supported someone who did. You make judgment calls daily without waiting for approval. Financial Fluency: Comfortable reading owner statements, explaining ROI, and walking an owner through a statement correction. Hard Conversations: Experience telling a client no, delivering bad news, and holding your position when someone pushes back. US Residential Maintenance: Working knowledge of work order evaluation, routine inspections, preventive maintenance, emergency repairs, and contractor coordination. Software: Hands on experience with AppFolio, Buildium, Rent Manager, Propertyware, or Yardi. AppFolio preferred. US Housing Regulations: Familiarity with US landlord and tenant regulations. Illinois and Chicago specific law will be trained. Temperament: Proactive, calm under pressure, and sharp on details. Home Office: Modern computer, stable high speed internet with a backup connection, and a dedicated quiet workspace. The GC Realty Experience™ With over 20 years of industry experience, GC Realty & Development, LLC is a recognized leader in Property Management. Our success is built on providing outstanding service to our clients and residents. Anything less won't cut it. What makes us different? At GC Realty & Development, we live and breathe The GC Realty Experience™ every day through our core values: RESPONSIVE, OWN IT, GSD, and BETTER RESULTS. These principles guide our actions, words, and decisions, making every interaction with our brand memorable. We aim to provide the right solutions the first time, leaving a lasting positive impact. Are You the Right Fit? We are looking for people who do not quit. This job is tough and it is supposed to be. You will tell an investor no. You will deliver bad news about a property somebody put their savings into. You will get pushed on and you will hold your position. You will be tested daily and we expect you to rise above it every single time. If you need somebody checking your list, this is not your seat We encourage you to check out our reputation online, our GlassDoor reviews, and our podcast, Straight Up Chicago Investor! Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.