Property/Casualty Agency Service Specialist

Description Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment. This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office. *Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime. Responsibilities include, but are not limited to, the following: *Other functions may be assigned as business conditions change. Timely review and processing of commercial quotes and new business applications. Answer billing questions and process payments for customers. Assist agents as needed through various means including incoming calls, email, live chat/instant messaging. Assist agents with personal lines changes and quotes. Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement. Provide exceptional customer service and quality of work in a fast-paced environment. Requirements 3+ years of P&C Insurance experience required. Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences. Excellent customer service and call center experience required. Strong organizational skills and attention to detail. Excellent data entry skills. Must be able to work independently and be self-motivated. Create and maintain a high-quality work environment. This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion. Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO Education/Training/Experience: High School Diploma or General Education Degree (GED) Property/Casualty Insurance knowledge and experience Insurance education/designations is a plus – i.e. INS, CPCU, CIC