PSAP Technician - Install 2

About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities

As an IT Field Technician- Install, your main responsibility will be travelling throughout the USA installing our 911 products at 911 call centers. Since this role will be installing software in a call center environment, candidates must have SIP, voice or telephony support/install (Cisco, Avaya, Mitel, PBX) experience. A good understanding of IT networking and knowledge of how calls are made and transferred will be important.

Essential Duties:

• Responsible for participating in the installation of 911 call handling and dispatch systems
• Travel to customer sites for installation and troubleshooting of software and hardware across the USA
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed

Education:

• High school diploma or GED required
  • Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

• Minimum 2-4 years of technical customer service experience required
  • Minimum one year installation or software training experience preferred
• Minimum 2 years experience with networking, Windows based servers and workstations required
• Experience and knowledge with Linux strongly preferred
• Candidate must have strong knowledge of SIP protocols, voice and telephony support or installation experience.
• Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45, RS232, etc.)
• Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) or installation/troubleshooting of systems like Avaya, Cisco or Mitel.
• Understanding of PBX systems a plus!

Travel:

• 75% of the time you will be travelling across various states in the USA to install our system. All travel will be reimbursed (flights, hotel, rental car and meals).

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!

The starting salary is anticipated between $26 and $32 an hour and will be commensurate with experience. This role will be eligible for overtime as well as milage reimbursement.