PSC Retail Systems Coordinator

ABOUT US

Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide. 

While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. 

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. For more information, visit www.Herschend.com.  

POSITION SUMMARY

The Retail Systems Coordinator is responsible for the Retail Division’s sales and inventory systems and data. This role also serves as the Operations Super User, providing technology support, training, and guidance for retail operations and processes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Coordinates and performs functional and data entry activities related to Retail Tech Systems and Enterprise Level Software.

• Ensures, audits, and maintains system data integrity within all inventory management systems.

• Troubleshoot data issues and resolve data discrepancies impacting business/reporting accuracy

• Maintains Super User level expertise for all Retail related tech systems

• Participates in software upgrades, enhancements, and new application rollouts, as directed

• Conducts property level user trainings for all levels of users of Retail Technology

• Supports, fields and troubleshoots POS and Inventory Technology related ops end-user issues

• Balance customer service to employees and property with efficiency of operation

• Work with and through others to obtain compliance with timelines and procedures

• Distribute weekly and bi-weekly reports to Herschend Entertainment retail leaders

• Maintain complete confidentiality of inventory and business information

• Provides Operator end-user support for properties as related to POS and Inventory System

• Other duties as assigned

EXPERIENCE & EDUCATION

• High school diploma or equivalent.

• 3+ years Retail related POS and/or inventory systems and technology maintenance

• Demonstrated successful ability to teach, train, influence, and coach others with positive result

• Proven experience in successfully managing data, data governance, and process related to inventory control preferred

SKILLS & QUALIFICATIONS

• Experience with Retail POS and inventory systems

• Experience with Microsoft Office, Word, Excel and PowerPoint

• Ability to cultivate & maintain positive working relationship with internal/external stakeholders

• Must possess exceptional customer service skills, able to critically process situations and data, and react quickly while using good judgment and excellent communication

• Ability to follow through on projects, tasks, and initiatives from beginning to end

• Ability to adapt and adjust priorities, meet demands of deadlines and coordinate multiple priorities in a dynamic environment

• Must possess strong attention to detail and problem-solving abilities

• Ability to work independently as well as organize and lead groups of people

• Ability to read and interpret business information, reports, policies, and technical documents

• Ability to understand and apply written and verbal instructions, diagrams and schedules

• Must be able to work days, evenings, weekends, and holidays as needed

• Occasional Travel Required, typically less than 15% of the time

PHYSICAL REQUIREMENTS

• Ability to remain seated for extended periods of time, while using a computer
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

WORKING CONDITIONS

• This role is primarily based in office setting, with some travel to Property locations and/or external events as needed. This requires the ability to withstand various climate conditions and terrains.
• Subject to frequent interruptions and constantly shifting priorities and challenges within a fast-paced environment