Public Health Technical Assistance Lead

Lantana Consulting Group, Inc. provides services and software for standards-based health-information exchange. We have established ourselves as a trusted leader in the industry with two decades of expertise in developing and deploying technical specifications and interoperability solutions. As a rapidly growing distributed, employee-owned company, we hire exceptional talent nationwide and offer flexible remote work arrangements. We take pride in our mission to improve public health and quality of care.

Primary purpose:

Combines senior public-health expertise with strong skills in program implementation, client engagement, and communication. Leads a blended team of onboarding coaches who support healthcare facilities that are onboarding to reporting National Healthcare Safety Network (NHSN) Fast Healthcare Interoperability Resources (FHIR)-based digital quality measures. Continuously improves and scales the onboarding model for technical assistance, manages risks and escalations, and serves as a senior point of contact with client leadership.

A successful candidate will do the following:

• Provide strategic and operational leadership for public-health technical assistance and onboarding activities
• Direct the day-to-day work of onboarding coaches who support healthcare facilities; establish clear expectations for facility engagement, onboarding activities, documentation, issue management, follow-up, and escalation
• Onboard new coaches and coach them through complex facility situations
• Align facility-level work with program priorities
• Track onboarding status across facilities; identify recurring issues and systemic barriers across facilities; recommend program-level improvements
• Assess onboarding issues and engage technical, clinical, epidemiology, informatics, policy, security/privacy, or other subject-matter experts to resolve
• Maintain sufficient understanding of public-health surveillance, healthcare-data reporting, interoperability, and FHIR-based exchange to guide the team and resolve technical problems
• Facilitate discussions with healthcare facilities, NHSN teams, electronic health record (EHR) developers/vendors, jurisdictions, health information exchanges, and other implementation partners
• Synthesize facility-level experience into program-level insights and recommendations
• Develop and oversee presentations, status reports, decision materials, and other communications for client and program leadership
• Capture lessons learned from waves of implementation and incorporate them into future onboarding approaches, tools, and guidance

• Bachelor’s degree and at least nine (9) years of progressively responsible experience in public health, epidemiology, healthcare quality, healthcare data reporting, or a related field
• Experience managing work from cross-functional teams without direct supervisory responsibility
• Experience leading complex initiatives regarding public health, healthcare, or health IT implementation or technical assistance
• Experience working directly with healthcare organizations, public-health agencies, jurisdictions, laboratories, reporting organizations, or similar external stakeholders
• Strong client-facing communication skills, including experience presenting complex implementation issues, risks, and recommendations to senior stakeholders
• Ability to successfully complete a federal Position of Public Trust Level 5 background investigation, meet all eligibility criteria, and maintain the required clearance throughout employment

Preferred qualifications:

• Master's degree and a minimum of seven (7) years of relevant experience
• Familiarity with healthcare interoperability, EHR-based reporting, FHIR, electronic public-health reporting, or related concepts in health-information exchange
• Experience supporting CDC, NHSN, or other federal public-health programs
• Three or more years of experience managing people

Additional information:

• We are a remote organization, but we prioritize in-person collaboration during key events such as our annual company meeting.
• We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
• For this position, the candidate must reside in the United States.