Publisher Account Manager

About us

Fortuna Digital is an official online store for PC games. We work directly with more than 50 video game publishers. Our customers are mainly in Europe, the US and Latin America.

The role

We’re looking for a commercially minded Publisher Account Manager who enjoys building relationships, spotting opportunities and getting things done.

You’ll be part of a small core team, taking ownership of publisher relationships, commercial performance and day to day activities.

This is a hands on role for someone who can drive conversations forward, follow through on opportunities and manage the operational details needed to deliver results.

What you will do

• Manage publisher relationships, maintain regular communication and ensure timely follow-ups.
• Monitor commercial performance, identify opportunities for growth and take initiative to improve results.
• Coordinate promotional campaigns and product launches with publishers, from initial discussions and approvals through to execution.
• Manage product onboarding, ensuring accurate listings, editions, regional availability and price lists.
• Keep the store running smoothly. Campaigns start and end on time, products stay available and operational issues are resolved proactively.
• Prepare invoices, follow up on payments, reconcile orders and payments and ensure accurate monthly publisher reporting.

What we are looking for

• Strong commercial instinct, communication and negotiation skills.
• Highly organised, detail-oriented and comfortable managing multiple priorities independently.
• Proactive, persistent and comfortable taking ownership of results.
• 2+ years of experience in account management, e-commerce or a commercially focused role.
• Fluent written English.
• Strong Excel or Google Sheets skills.
• Basic familiarity with invoicing and financial reporting.
• Comfortable working with AI tools and learning new systems quickly.
• Interest in PC games is a plus.

What we offer

• A small team where your work has a direct and visible impact.
• Real ownership and the freedom to take initiative.
• Direct exposure to publishers across the global games industry.
• Opportunities to improve processes and help shape how we operate.
• Fully remote work, with working hours aligned with Central European Time.
• Opportunities to attend industry events such as Gamescom, depending on business needs.