Pull Management Leader, SSA, Steam Services Parts VS

Job Description Summary

This role is part of the end-to-end Value Stream operating model, structured around 4 Value Streams to better support our customers from opportunity through execution. This model will strengthen accountability and cross-functional collaboration, enabling faster, more predictable delivery, improved customer outcomes, and sustainable growth.

Job Description

Key Responsibilities:

• Lead pull management for SSA within Steam Services Parts VS, accountable for customer order execution, issue resolution, fulfillment performance, and customer outcomes.
• Drive proactive order behavior, prioritization, schedule alignment, and execution across the assigned value-stream scope.
• Own escalated customer order issue resolution, coordinating cross-functionally to remove execution barriers and protect commitments.
• Manage non-standard situations, applying sound judgment and trade-off decisions across customer needs, constraints, and business priorities.
• Facilitate alignment and decision-making when execution issues extend beyond the immediate team scope.
• Represent pull management in leadership forums, providing functional leadership on priorities, risks, and performance.
• Drive daily operating rigor, including workload balancing, escalation management, performance follow-up, and adherence to operating rhythms.
• Support improvement initiatives, standard work updates, and system-enabled ways of working defined by the broader pull management organization.
• Lead, coach, and develop the team to build capability, accountability, and sustained execution discipline.

Required Qualifications:

• Significant leadership experience in customer order management, fulfillment, logistics, supply chain, operations, or service delivery.
• Proven success in team leadership, coaching, and employee development in complex operational environments.
• Demonstrated lean, AI, and transformation experience, with ability to drive process improvement and system-enabled adoption.
• Strong knowledge of Steam Services operational processes, market requirements, and tools including OSERP and NEX.
• Deep experience in customer order execution, issue resolution, fulfillment coordination, and cross-functional leadership.
• Strong judgment and decision-making in environments with exceptions, competing priorities, and customer impact.
• Proven ability to lead complex problem solving and drive alignment across functions and organizational boundaries.
• Bachelor’s degree or equivalent professional experience.

Desired Characteristics:

• Strong operational leader with an end-to-end execution mindset.
• Comfortable leading in dynamic environments with frequent exceptions, escalations, and changing priorities.
• Able to make sound trade-off decisions balancing customer needs, execution constraints, and business risk.
• Effective at cross-functional coordination and sustained issue resolution in a matrixed organization.
• Credible functional representative in leadership forums for the assigned scope.
• Strong ownership mindset with accountability for customer outcomes and team performance.
• Resilient, decisive, improvement-oriented, and able to build engagement, capability, and execution discipline.

Additional Information

About Us

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have The Energy to Change the World. www.gevernova.com