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QA Analyst

KonnectCXEngineering & Development
Hiring from
Colombia
Work type
Hybrid
Posted
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Description
Experienced QA Analyst with a strong background QA environments to ensure the highest quality standards for our services. The ideal candidate will have at least 2 years of QA experience and will be responsible for evaluating performance, providing feedback, and ensuring compliance with industry standards.

Requirements

  • Minimum 2 years of QA experience.

  • Strong understanding of quality modalities.

  • Excellent analytical skills and attention to detail.

  • Strong written and verbal communication skills in English.

  • Ability to work independently in a remote setting.



Responsibilities

  • Conduct QA evaluations of sessions (live or recorded) in medical, legal, conference, and community settings.

  • Assess employees' fluency, terminology usage, and adherence to professional ethics.

  • Provide detailed, constructive feedback to employees to improve performance.

  • Document QA findings and generate reports for management.

  • Collaborate with Operations teams to implement quality improvement initiatives.

  • Ensure compliance with industry standards.

  • Stay updated on linguistic best practices and QA methodologies.


Nice to have

  • Experience in BPO

  • Experience with remote platforms.

  • Background in medical or legal set ups



Working conditions

  • Hybrid Environment (Train onsite - Work from Home)

  • Training is in Bogota

  • Two days off per week.

  • Schedules based in US EST/EDT Time.

  • Performance bonus available.



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