QA Engineer - MyHealth@EU

Applicants for this position must have a EUROPASS CV or must have previously worked for a European Institution.

Role Overview

We are seeking an experienced Quality Assurance Engineer to support the delivery, testing and operational quality of MyHealth@EU cross-border digital healthcare services.

The successful candidate will combine extensive software quality assurance expertise with customer management, stakeholder coordination and service quality monitoring. The role involves working closely with European Commission representatives, Member States, technical teams and healthcare service providers to ensure systems meet functional, interoperability, security and operational requirements.

Key Responsibilities

Quality Assurance and Testing

• Define, maintain and continuously improve quality assurance strategies, processes and standards.
• Analyse functional, non-functional, business and interoperability requirements and develop testable acceptance criteria.
• Prepare quality plans, test strategies, test scenarios, test cases, traceability matrices and test reports.
• Conduct functional, integration, end-to-end, regression and interoperability testing.
• Coordinate defect management, root-cause analysis, retesting and closure verification.
• Support user acceptance testing (UAT), release validation and deployment readiness.

Stakeholder and Service Management

• Act as a key coordination point for participating countries, stakeholders and service providers.
• Manage customer relationships, operational issues, incidents and service improvement activities.
• Facilitate stakeholder workshops, service reviews and technical coordination meetings.
• Coordinate cross-country testing campaigns and verify Member States' implementation conformity.
• Support onboarding of participating organisations and monitor operational readiness.

Reporting and Continuous Improvement

• Produce quality dashboards, service reports, risk assessments and performance indicators.
• Monitor KPIs, SLAs, OLAs and service quality trends.
• Support release planning, operational governance and continuous improvement initiatives.
• Ensure compliance with healthcare interoperability specifications and requirements for secure health data exchange.

Essential Qualifications and Experience

Education

• Bachelor's degree (EQF Level 6) or equivalent.

Professional Experience

• Minimum 14 years in software quality assurance, quality engineering and testing, including test design, defect management, integration/E2E testing, quality metrics and process improvement.
• 14 years in customer management, service management, stakeholder coordination or client-facing delivery.
• 4 years in healthcare and semantic-domain quality assurance.
• 10 years coordinating UAT or business validation.
• 10 years producing quality documentation and governance reports.

Technical Skills and Experience

• Technology / Competency Minimum Experience
• Jira, Confluence, Xray, Zephyr, HP ALM or equivalent test management tools 14 years
• Customer reporting, cross-team coordination and service quality improvement 14 years
• Postman, SoapUI/ReadyAPI, REST/SOAP, JSON, XML, XSD, WSDL 10 years
• HL7 CDA, FHIR and IHE profiles 4 years
• Gazelle or equivalent healthcare testing suites 4 years
• SQL, log analysis, Linux/Unix, secure file/certificate handling and CI/CD fundamentals 10 years
• ServiceNow or equivalent ITSM, Excel, Power BI or equivalent reporting tools 10 years
• AI tools such as Amazon Q or Kiro 1 year
• Service issue handling, prioritisation and escalation management 14 years
• Complex multi-stakeholder ICT environments 10 years
• Workshop facilitation and follow-up coordination 8 years
• Large-scale testing campaigns involving hundreds of stakeholders 4 years
• KPIs, SLAs, OLAs and quality reporting dashboards 4 years

Mandatory Certifications

• Certified Scrum Master (CSM) or equivalent.
• ISTQB Foundation Level or equivalent.

Desirable Qualifications and Experience

• Master's degree (EQF Level 7).
• Project Management Foundation certification.
• Experience in international/intergovernmental organisations or central national administrations.
• Experience with cross-border digital public services, digital health operations and healthcare data exchange ecosystems.
• Understanding of sensitive healthcare data handling and regulatory constraints.

Additional Details

SENIORITY: Senior

START DATE: January

DURATION: 3 Years

CV FORMAT: EUROPASS

CONTRACT: Freelance

LOCATION: Brussels/Luxembourg

ONSITE POLICY: Remote – occasional onsite presence

HOURS PER WEEK: 40

LANGUAGES: Minimum C1 proficiency (CEFR)

If you are interested, please forward your updated resume to jay.kukoyi@vividresourcing.com to be considered.