QA Engineer / Product Operations Engineer (Remote)

Job Title: QA Engineer / Product Operations Engineer Job Location : Remote Employment Type : Full Time About the Client: Our client is building a marketplace and AI platform for additive manufacturing. They help companies convert legacy, custom, and hard-to-source parts into 3D-printable parts, then match those parts with the right suppliers, materials, and manufacturing processes. They are looking for a strong CAD Engineer in India who can help create, modify, reverse-engineer, and prepare parts for 3D printing. Responsibilities: Product QA & Testing - Test customer and supplier web applications across core workflows. - Validate user signup, login, part upload, file processing, printability analysis, supplier matching, RFQ creation, quote submission, and order flows. - Create and maintain QA checklists, test cases, and regression test plans. - Test across browsers, devices, file types, and edge cases. - Identify bugs, reproduce them clearly, and document expected vs. actual behavior. - Verify bug fixes before release. - Help maintain release quality as new features ship quickly. App Monitoring & Reliability - Monitor production applications to make sure core workflows are online and functioning. - Watch for failed uploads, broken pages, API errors, background job failures, and unusual customer behavior. - Escalate critical issues quickly and help triage root causes. - Help maintain uptime and customer trust by catching issues before customers do. - Create simple internal dashboards or alerts for product health. 3D Printability Review - Review customer-uploaded files including CAD, PDFs, drawings, and part metadata. - Help assess whether parts appear suitable for 3D printing based on geometry, material, size, tolerance, and process constraints. - Flag common printability issues such as thin walls, unsupported features, overhangs, small holes, tolerance risks, warping risk, poor file quality, or missing information. - Work with engineering and domain experts to improve printability scoring and analysis workflows. - Help build internal printability review checklists and part-classification processes. - Compare automated printability outputs against human judgment and identify gaps. Customer Behavior & Product Insights - Analyze how customers are using the platform. - Identify where users get stuck, abandon workflows, upload bad files, or fail to complete RFQs. - Review support issues, customer feedback, uploaded part data, and usage patterns. - Translate product usage observations into clear bug reports or product improvement suggestions. - Help the team understand what customers are actually trying to do, not just what the software says they did. Analytics & Reporting - Create dashboards for product usage, customer activity, part uploads, RFQs, supplier responses, conversion funnels, and system errors. - Track key metrics such as: 1. Signups 2. Active users 3. Part uploads 4. Upload success/failure rates 5. File types uploaded 6. Printability analysis completion rate 7. RFQs sent 8. Supplier quote response rate 9. Customer drop-off points - Use tools such as Google Analytics, PostHog, Mixpanel, Metabase, Supabase, SQL, or similar platforms. - Create weekly product quality and usage reports for the team. Bug Fixing & Light Engineering - Investigate bugs in the frontend, backend, APIs, database, or integrations. - Make small code fixes independently where possible. - Work with engineers on larger issues and provide clear reproduction steps. - Help improve error handling, logging, validation, and user-facing messages. - Review code changes from a QA and product reliability perspective. - Contribute to internal tools, scripts, dashboards, or automation. Required Skills: - 2–5 years of experience in QA, technical support engineering, product operations, analytics, or software engineering. - Strong ability to test web applications and document bugs clearly. - Basic full-stack development ability, ideally with TypeScript, JavaScript, React, Node.js, SQL, and REST APIs. - Ability to read code, debug issues, and make small fixes. - Experience with browser dev tools, logs, network requests, APIs, and databases. - Familiarity with analytics tools such as Google Analytics, PostHog, Mixpanel, Metabase, Looker Studio, Supabase, or SQL dashboards. - Strong attention to detail and ability to catch edge cases. - Comfortable working in a fast-moving startup environment. - Strong written communication skills. - Ability to work independently and escalate issues clearly. 3D / Manufacturing Skills Prior 3D printing experience is not mandatory, but the candidate should be excited to learn additive manufacturing quickly. Helpful skills include: - Familiarity with CAD files such as STEP, STL, 3MF, IGES, DXF, DWG, and PDFs. - Basic understanding of 3D printing processes such as FDM, SLS, MJF, SLA, and metal additive manufacturing. - Ability to understand mechanical parts, drawings, dimensions, tolerances, and materials. - Experience with slicers, CAD viewers, mesh repair tools, or 3D printing workflows. - Interest in manufacturing, automotive, aerospace, industrial parts, or physical products. Nice to Have: - Experience with Playwright, Cypress, Selenium, Jest, or automated testing. - Experience setting up monitoring, alerts, or error tracking using tools like Sentry, Datadog, LogRocket, New Relic, or similar. - Experience with cloud platforms such as AWS, Azure, Render, Vercel, or Supabase. - Experience with GitHub, pull requests, CI/CD, and deployment workflows. - Experience with CAD, 3D printing, mechanical engineering, or manufacturing software. - Experience building dashboards or writing SQL queries. - Experience in a startup where responsibilities were broad and fast-moving. Example Projects: - Test whether a customer can upload a STEP file, get a printability analysis, and send an RFQ to suppliers. - Identify why uploaded PDFs are failing to process and file a clear bug report with logs and reproduction steps. - Create a dashboard showing daily part uploads, failed uploads, and RFQs sent. - Review 20 uploaded parts and classify which ones look printable vs. risky. - Find where customers are dropping off during onboarding. - Fix a frontend validation bug that prevents suppliers from submitting quotes. - Add better error messages when a CAD file cannot be processed. - Create a weekly report showing product health and user behavior.