QA Supervisor / Operations (ABA)

Job Opening: QA Supervisor / Operations (ABA) Location: Remote (South Africa, working US Hours 9 AM - 5 PM EST) Employment Type: Full-Time Overview We are seeking a proactive and detail-oriented QA Supervisor / Operations professional to oversee quality assurance processes for ABA sessions while supporting therapist training and system adoption. This role plays a key part in ensuring service quality, compliance, and consistency across therapy delivery. The ideal candidate is tech-savvy, personable, and confident in building strong working relationships with therapists, while maintaining high standards of quality and operational efficiency. Key Responsibilities Conduct quality assurance reviews of ABA sessions to ensure accuracy, compliance, and adherence to company standards Monitor session data and documentation within CentralReach (or similar CRM systems) Identify gaps, inconsistencies, or errors in session reporting and provide actionable feedback Train and onboard therapists on CentralReach, including session uploads, data entry, and best practices Act as a point of support for therapists requiring assistance with system usage or QA-related queries Develop and maintain QA guidelines, training materials, and process documentation Collaborate with clinical and operations teams to improve workflows and data accuracy Track QA performance metrics and provide regular reporting to leadership Continuously identify opportunities to improve processes, efficiency, and training methods Experience in ABA (Applied Behavior Analysis) environments Hands-on experience with CentralReach or similar CRM/practice management systems Strong understanding of ABA session documentation and compliance standards Excellent attention to detail and ability to spot errors or inconsistencies Strong training and coaching ability, with confidence in guiding therapists Tech-savvy with the ability to quickly learn and teach systems Excellent communication and interpersonal skills Highly organized with the ability to manage multiple therapists and tasks simultaneously Ability to work independently and take initiative Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.