QA / Test Engineer
- Salary
- $72.2K–$111.7K
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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About The Company
Empower AI is a pioneering organization dedicated to delivering artificial intelligence solutions tailored for government agencies. Headquartered in Reston, Virginia, Empower AI brings over three decades of expertise addressing complex challenges across Health, Defense, and Civilian missions. Our flagship Empower AI Platform® enables federal agency leaders to unlock the full potential of their workforce by providing a practical and sustainable path for meaningful transformation. Our solutions are designed to be true to the identity, operations, and resources of our clients, resulting in a government workforce that is significantly more creative and productive. Recognized as a 2024 Military Friendly Employer by Viqtory, Empower AI is committed to supporting active-duty and veteran employees. For more information, visit www.Empower.ai.
About The Role
Empower AI is seeking a highly skilled QA / Test Engineer specializing in IT Service Management (ITSM) platforms to join our team supporting a Department of War agency. This role focuses on ensuring the quality, security, and acceptance of applications, workflows, and dashboards delivered on platforms such as ServiceNow, Microsoft 365 / Power Platform, and the IT Service Portal. The QA/Test Engineer will design and execute various types of testing including functional, regression, integration, accessibility, and security-focused tests. Additionally, the role involves building test automation frameworks, supporting User Acceptance Testing (UAT), and managing the formal stakeholder acceptance process for backlog items. This position is hybrid-based in Quantico, VA with eligibility for remote work and requires up to 10% travel. It is a salaried, FLSA-exempt role that demands independent judgment and discretion on matters critical to program success.
Qualifications
Empower AI is a pioneering organization dedicated to delivering artificial intelligence solutions tailored for government agencies. Headquartered in Reston, Virginia, Empower AI brings over three decades of expertise addressing complex challenges across Health, Defense, and Civilian missions. Our flagship Empower AI Platform® enables federal agency leaders to unlock the full potential of their workforce by providing a practical and sustainable path for meaningful transformation. Our solutions are designed to be true to the identity, operations, and resources of our clients, resulting in a government workforce that is significantly more creative and productive. Recognized as a 2024 Military Friendly Employer by Viqtory, Empower AI is committed to supporting active-duty and veteran employees. For more information, visit www.Empower.ai.
About The Role
Empower AI is seeking a highly skilled QA / Test Engineer specializing in IT Service Management (ITSM) platforms to join our team supporting a Department of War agency. This role focuses on ensuring the quality, security, and acceptance of applications, workflows, and dashboards delivered on platforms such as ServiceNow, Microsoft 365 / Power Platform, and the IT Service Portal. The QA/Test Engineer will design and execute various types of testing including functional, regression, integration, accessibility, and security-focused tests. Additionally, the role involves building test automation frameworks, supporting User Acceptance Testing (UAT), and managing the formal stakeholder acceptance process for backlog items. This position is hybrid-based in Quantico, VA with eligibility for remote work and requires up to 10% travel. It is a salaried, FLSA-exempt role that demands independent judgment and discretion on matters critical to program success.
Qualifications
- Bachelor’s degree with a minimum of 3 years of related experience, or equivalent experience with an additional 4 years in lieu of a degree.
- U.S. Citizenship is required.
- Current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to cybersecurity duties.
- Active Secret Clearance (favorably adjudicated T3/T3R) at the time of hire.
- Willingness and ability to obtain Top Secret eligibility if mission requires.
- Within investigation scope or enrolled in Continuous Evaluation / Continuous Vetting programs.
- Minimum of 3 years of experience in software testing or quality assurance for web or enterprise applications.
- Proficiency in developing test plans and cases from requirements or user stories and executing functional, regression, and integration testing with documented evidence.
- Experience with test automation tools such as ServiceNow Automated Test Framework, Selenium, Playwright, or similar.
- Knowledge of Section 508 / WCAG 2.x accessibility testing standards.
- Experience supporting User Acceptance Testing and working within Agile development frameworks.
- Strong analytical, documentation, and communication skills.
Desired Skills
Empower AI is an equal opportunity employer. All hiring and promotion decisions are based on merit, without regard to age, color, sex, disability, national origin, race, religion, or veteran status. We are committed to fostering an inclusive workplace that values diversity and provides equal employment opportunities to all qualified applicants. Empower AI is a VEVRAA Federal Contractor and actively supports veterans and service members.
- ISTQB Certified Tester (Foundation or Agile), ServiceNow Certified System Administrator, or CompTIA Security+ CE.
- Experience testing ServiceNow applications, Service Portal, Virtual Agent, and integrations, as well as Power Platform / SharePoint solutions.
- Familiarity with accessibility tools such as ANDI, axe, JAWS/NVDA and understanding of DoD Section 508 requirements.
- Experience in compliance-driven Federal IT environments including Department of War or DoD.
- Knowledge of secure coding standards, NIST SP 800-218 SSDF, and security testing methodologies.
- Experience with Power BI report testing and data validation.
- Develop comprehensive test strategies, plans, cases, and acceptance criteria for backlog items on ITSM platforms, Power Platform/SharePoint solutions, web content, and service portals based on user stories and government requirements.
- Execute functional, regression, integration, negative, and end-to-end testing of applications, workflows (including Customer-Confirmed Ticket Closure processes), service catalog items, notifications, and integrations, documenting results with evidence.
- Build and maintain automated test suites using platform-specific and general-purpose tools to accelerate regression testing across releases and upgrades.
- Perform Section 508 / WCAG accessibility testing and responsive design validation for web content, portal components, and applications; support VPAT preparation.
- Coordinate security-focused testing with the Information System Security Engineer (ISSE), including validation of secure coding, input validation, role-based access, and data handling; track and manage defect closure.
- Support User Acceptance Testing by preparing UAT scripts and test data, facilitating government testers, capturing feedback, and assembling acceptance evidence for stakeholder review.
- Manage defect tracking, triage, and reporting processes; analyze defect trends and root causes; recommend process and quality improvements to development teams.
- Participate actively in Agile ceremonies, Change and Release Management activities, and regression testing during platform upgrades.
- Maintain test documentation and quality metrics for reporting in the Monthly Customer Support Activity Report.
- Competitive salary range from $72,160 to $111,700 per year.
- Hybrid work environment with remote work eligibility and flexible scheduling.
- Opportunities for professional growth and certifications.
- Comprehensive benefits package including health, dental, vision, and retirement plans.
- Supportive and inclusive company culture committed to diversity and veteran employment.
- Engagement in meaningful government projects with national impact.
Empower AI is an equal opportunity employer. All hiring and promotion decisions are based on merit, without regard to age, color, sex, disability, national origin, race, religion, or veteran status. We are committed to fostering an inclusive workplace that values diversity and provides equal employment opportunities to all qualified applicants. Empower AI is a VEVRAA Federal Contractor and actively supports veterans and service members.
