QBO and Omni Experts

Role Overview: We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries. Requirement: Active user of QuickBooks Online (QBO) Proven experience in accounting or bookkeeping Prior experience with omnichannel chat support Strong understanding of financial concepts and data analysis Ability to handle complex, data-driven accounting questions Experience working with SMB clients is preferred. Responsibilities: Respond to customer queries via omni chat platforms Handle accounting-related questions requiring deep financial expertise Support SMB business owners with bookkeeping and financial guidance Analyze and interpret financial data to provide accurate responses Complete assigned PPT-based tasks as needed Nice to Have: SMB business owners with hands-on accounting experience Previously engaged experts with relevant domain expertise Accountants/bookkeepers comfortable with high-volume, data-heavy queries