Quality and Compliance Specialist

CDS, an HPE company ,(CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1600 employees and embraces all of HPE’s values and commitments to employees and customers alike.

Job Description

We are looking for a Quality & Compliance Specialist to support global quality and compliance initiatives, maintain the Quality Management System (QMS), and ensure adherence to ISO standards and operational compliance requirements. In this role, you will drive process improvements, manage CAPA activities, support internal and external audits, monitor compliance programs, and analyse customer feedback to support continuous improvement. You will help maintain documentation and records management standards, deliver compliance awareness initiatives, and contribute to a strong quality and compliance culture across the organisation.

Quality Management:

• Identify, initiate, and manage improvement activities.
• Analyze and provide reports for customer feedback
• Drive improvement plans to improve and maintain customer satisfaction.
• Implement improvement proposals in collaboration with management.
• Review QMS process quality issues and work with process owners towards improving the quality of the QMS throughout their life cycle
• Work on CAPA with management within all functions.
• Drive effective management of quality issues and CAPAs
• Work on operational quality management; Implement quality processes in Delivery Operations and monitor the quality
• Collate, analyze information about the performance of Q&C programs and initiatives
• Provide tools and techniques to enable others to achieve quality standards

ISO:

• Lead and participate to Internal Quality Audits and ensure correct follow up

• Prepare and facilitate External audits

• Ensure the further development and continuous improvement of the ISO9001 System.

• Maintain needed regulatory compliance and certification (ISO 9001/ISO27001)

• Ensure risks are properly managed and change effectiveness assessed

Compliance

• Maintain local and global operational compliance programs to ensure operational compliance.
• Manage Records & Information Management activities and ensure adherence to documentation and retention requirements.
• Monitor and report on compliance performance, metrics, and compliance-related initiatives.
• Support the delivery of compliance trainings and awareness programs across the organization.
• Promote compliance awareness and support a culture of compliance through effective communication and engagement activities.

Skills:

• Advanced MS Office Skills (Excel/PowerPoint, Sharepoint) with knowledge of quality practices
• Reporting and Data analysis skills (PowerBI knowledge is a plus)
• Strong communication and presentation skills
• High proficiency in English

• Strong process improvement and operational quality skills

• Experience in risk and compliance management

• Knowledge of operational compliance

• Strong analytical skills

• Cross‑functional collaboration

Desired skills:

• Experience with dashboards, analytics tools, or quality systems
• Background in global or multi‑site environments
• ISO9001 knowledge preferred
• ISO27001 knowledge preferred

Competence:

• Continuous improvement mindset.
• Customer-focused with strong business awareness.
• Confident in managing challenges and driving solutions.
• Ability to meet deadlines and manage priorities effectively.
• Strong organizational skills and attention to detail.
• Collaborative team player with the ability to work across global and virtual teams.
• Effective communication and stakeholder engagement skills.

Be challenged. Be inspired. Help us deliver the difference.

At CDS we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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Come to CDS, we are waiting for you!!

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Why work here?

If you thrive in a high-growth environment and enjoy collaborating with driven, results-oriented professionals, we think you'll find this an exceptional place to grow your career.

Our Employee Value Proposition reflects what distinguishes us as an employer: our culture, values, and the people who uphold them. Our employees are motivated, intellectually engaged, and guided by integrity.

They exercise sound judgement, work well with others, and take ownership of outcomes – which is why we are consistently recognised as one of the leading places to work.