Quality and Operations Analyst

Job Location: Open to US Remote Candidates

Job Summary:

The Quality and Operations Analyst is responsible for managing and supporting the end-to-end onboarding and data integration process for customers and vendors, ensuring accurate, timely, and compliant exchange of point-of-sale and operational data. This role serves as a key operational bridge between customers, vendors, and internal teams by enabling seamless onboarding experiences and reliable downstream data availability.

This position ensures data integrity, consistency, and usability by validating incoming data, resolving discrepancies, and supporting structured data transformation into actionable business information. The Quality and Operations Analyst partners closely with internal and external stakeholders to maintain data pipeline health, improve integration of workflows, and reinforce scalable systems. The role directly contributes to operational efficiency, data excellence, and successful activation within the organization's ecosystem.

Job Responsibilities:

Customer Onboarding & Integration Execution

• Leads execution of the customer onboarding and data integration process, ensuring timely activation and accurate configuration of new data flows.
• Serves as the primary operational point of contact for onboarding activities, guiding members and vendors through data submission requirements and integration process.
• Coordinates onboarding workflows across internal teams and external vendors to ensure alignment, consistency, and timely completion of integration milestones.

Data Intake, Validation & Quality Assurance

• Validates completeness, accuracy, and structural integrity of member and vendor data prior to system ingestion.
• Performs data reconciliation across multiple systems to identify inconsistencies, gaps, and duplication issues.
• Maintains standardized documentation of data inputs, transformations, and validation outcomes to support audit readiness and operational transparency.
• Ensures adherence to defined data governance standards and data quality requirements.

Data Analysis & Issue Resolution

• Analyzes onboarding and integration data to identify root causes of data issues, inconsistencies, and process breakdowns.
• Supports resolution of data irregularities through structured troubleshooting, cross-functional coordination, and corrective action tracking.
• Translates recurring data issues into actionable insights to improve upstream processes and reduce onboarding friction.

Process Support & Continuous Improvement

• Identifies opportunities to improve onboarding workflows, data intake processes, and integration standards.
• Partners with internal stakeholders to refine procedures and strengthen operational efficiency and scalability.
• Supports development and maintenance of documentation, templates, and standard operating procedures.

Stakeholder Engagement & Communication

• Engages directly with members and vendors to clarify data requirements, resolve issues, and ensure alignment on expectations.
• Communicates status, issues, and resolution timelines clearly to internal stakeholders.
• Reinforces a high-trust, service-oriented experience grounded in accountability and responsiveness.

Job Competencies:

• Data Integrity & Quality Assurance: Ensures accuracy, consistency, and reliability of multi-source data through structured validation and reconciliation methods.
• Problem Solving & Root Cause Analysis: Diagnoses data and process issues using structured analytical approaches to identify underlying causes and implementing corrective actions.
• Process Execution & Operational Discipline: Executes onboarding and integration workflows with precision, consistency, and adherence to defined standards.
• Systems Thinking: Understands how data flows operate for downstream reporting environments to ensure scalable and aligned integration outcomes.
• Stakeholder Consultation & Coordination: Engages effectively with customers, vendors, and internal teams to clarify requirements, resolve issues, and maintain alignment across workflows.
• Planning & Priority Management: Manages multiple onboarding activities simultaneously, ensuring timely execution under competing priorities and deadlines.
• Continuous Improvement Orientation: Identifies inefficiencies in onboarding and data processes and contributes to enhancements in tools, workflows, and standards.

Basic Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Information Technology, or related field, or equivalent professional experience.
• One (1) year of experience in data operations, customer onboarding, data analysis, or systems support roles.
• Proficiency in Microsoft Office Suite, with advanced capability in Microsoft Excel (e.g., PivotTables, VLOOKUP/XLOOKUP, Power Query, formulas).
• Demonstrated experience working with structured data sets, including data validation, reconciliation, and basic transformation tasks.
• Foundational understanding of data quality principles and operational data workflows.
• Strong analytical skills with demonstrated attention to accuracy and detail in data handling.
• Basic SQL querying experience preferred.
• Demonstrated ability to manage multiple priorities and meet defined deadlines in a structured environment.

Preferred Qualifications:

• Exposure to data integration workflows involving third-party vendors or external data sources.
• Experience with data validation tools, intake processes, or workflow automation platforms.
• Experience supporting process improvement initiatives or onboarding optimization efforts.

Work Environment:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

About NMG:

Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation, and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, representing billions in combined annual sales across the membership.

For more than 50 years, we have remained committed to the independent channel, empowering members with the scale, sophistication, and efficiencies they need to compete while delivering the business intelligence, tools, and resources required to win in a changing marketplace. To learn more, visit nationwidegroup.org or our Nationwide Marketing Group LinkedIn page.

Why You Want to Work Here:

At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. Different voices and perspectives do more than broaden our thinking. They help us serve our members better.

But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. You’ll join a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.

NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, let us know and we’ll make sure you have the support you need.

What We’ll Do For You:

• Competitive base pay and performance bonus, dependent on role
• Medical, dental, and vision benefits with low-cost coverage options
• Employer paid basic life and AD&D
• Employer paid short-term and long-term disability
• MetLife supplemental insurance options
• Matching 401(k) with 100 percent vesting
• Open PTO policy, paid holidays, and ten weeks of paid parental leave
• Business casual work environment