Quality Assurance Handler

Ready to grow your claims career faster than the traditional industry allows? We’re looking for a Quality Assurance Handler to join ClaimSorted. This role is ideal for: a Quality Assurance Handler who wants to build their career at a company that rewards performance, not tenure someone with 5+ years of claims experience who is hungry to learn and grow fast We are not looking for tenure for the sake of it . We are looking for people with talent, ambition, work ethic, and the drive to build a real career . About ClaimSorted ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry. We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster , with better service and better economics for insurers. We’re backed by Y Combinator, Atomico, and Eurazeo , have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums . What you’ll do Conduct quality audits on open claims, closed claims and telephone calls Identify areas of failure, both on an individual and broader operational level Conduct feedback session with claims handlers Work with Team Leaders to support quality improvement plans for individual team members Identify process improvement opportunities to improve quality of claims handling Support broader technical claims functions, such as complaints and payment controls What we’re looking for 5+ years of claims experience in one of the following product lines - property, auto, travel, liability 2+ years of experience in conducting quality assurance of insurance claims Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Startup or high-growth experience is a plus Why join us This is a chance to grow faster than you would at a traditional insurer or claims business. You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work. If you’re ready to step up, work hard, and build a career in claims, we’d love to hear from you. Our Values Move Fast – Act decisively, iterate quickly, optimise for momentum. Always Overdeliver – We exceed expectations in everything we do. Think Customer-First, Always – The customer experience drives every decision. Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’ Say It How It Is – Transparency and direct communication build trust. Compensation & Benefits Competitive salary beyond the industry standard Remote working role Quarterly performance bonus: up to 15% of quarterly salary Equity participation: stock options as an early-stage team member Medical, dental and vision insurance 401K match (4%) 20 Days Paid time off Accelerated promotion track in a high-growth environment