Quality Assurance Manager (BPO)

Quality and Project Management Manager: Role Overview As a Quality and Project Management Manager , you will spearhead our quality-improvement initiatives and oversee successful project delivery. You will design, implement, and enhance QA processes and project-management methodologies to ensure client satisfaction and business growth. This dual-role position requires an individual who can balance strategic oversight with hands-on operational execution across multiple projects and teams. Main Responsibilities for Quality & Project Management - Develop, implement, and maintain comprehensive quality-assurance protocols to meet and exceed industry standards. - Lead project teams from initiation through to delivery, ensuring adherence to timelines, budgets, and high-quality standards. - Monitor project progress, evaluate potential risks, and implement corrective measures to maintain project and quality objectives. - Analyze data and produce actionable reports related to quality performance and project delivery. - Foster a quality-centric culture through training, coaching, and clear communication of expectations. - Collaborate and communicate with internal teams and clients to align on project requirements, deliverables, and quality benchmarks. - Drive continuous improvement by identifying opportunities, optimizing workflows, and adopting best practices in quality assurance and project management. - Ensure compliance with regulatory and customer requirements throughout the project lifecycle. Key Skills and Qualifications Required - Bachelor’s degree in Business Administration or a related discipline. - 7 + years’ combined experience in quality management and project management, ideally within the localisation, translation, BPO, or technology sectors. - Project-management certification (PMP or equivalent) preferred; quality-related credentials (ISO, Six Sigma, etc.) are an advantage. - Strong knowledge of QMS standards (e.g., ISO 9001 ) and modern project-management methodologies. - Excellent leadership, interpersonal, and communication skills for effective team and stakeholder management. - Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment. - Proficiency with project-management tools (Microsoft Project, Planner, Jira, or similar). - Fluent English required; additional languages are an asset. Schedule & Work Environment Working Hours: 3:00 PM – 12:00 AM (Cairo time) Working Days: Monday through Friday (weekends off) Hybrid work model with flexibility for on-site collaboration when needed Why Join Our Quality & Project Management Team? - Enjoy a collaborative, innovative, and values-driven work culture. - Competitive salary and performance-based incentives. - Opportunities for continuous learning, professional development, and career growth. - Flexible working hours and a supportive hybrid work environment. How to Apply We are committed to diversity and inclusion and welcome applicants of all backgrounds to join our team. If you are ready to make a significant impact on both quality standards and project outcomes, please submit your CV and a cover letter outlining your experience, skills, and motivation for this role. Take Your Career to the Next Level Step into a vital leadership role that shapes quality and efficiency for a truly global company. Apply today and take your career in Quality and Project Management to new heights with Future Group.