Quality Assurance Officer | Hybrid

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Hybrid, based in Wiltshire or Salisbury with travel as required
Salary: £33,000 - £35,000 + Company Car/Car Allowance

Are you passionate about quality, continuous improvement and making a genuine impact? Do you enjoy analysing data, identifying opportunities for improvement, and working with a wide range of stakeholders to drive high standards? If so, VIVO has an exciting opportunity for you.

We are seeking a motivated and detail-focused Quality Assurance Officer to support the delivery of quality assurance and continuous improvement activities across our MOD Accommodation contracts. This is a fantastic opportunity to join a growing team where your work will directly contribute to service excellence, contract compliance and operational performance.

About the Role

Reporting to the Contract Quality Manager, you will act as a key point of contact for quality-related matters across the business. Working closely with operational teams, suppliers and customers, you will help ensure services are delivered in accordance with contractual requirements, internal procedures and recognised quality standards.

In this varied and rewarding role, you will carry out audits, inspections and assurance activities across the contract, verifying compliance and identifying opportunities for improvement. You will play a central role in analysing quality data, investigating trends, producing reports and supporting business-wide improvement initiatives. Your ability to interpret data and communicate findings clearly will help drive informed decision-making and enhance service delivery.

You will also support the development and continual improvement of Contract Quality Plans, manage quality records and documentation, and work collaboratively with operational teams to ensure inspection programmes are delivered effectively and on time. As a subject matter expert, you will provide guidance and training on VIVO systems, processes and assurance requirements, helping to embed a culture of quality throughout the organisation and supply chain.

What you’ll need

To be successful in this role, you will have strong analytical and problem-solving skills, advanced Excel and IT capabilities, and the confidence to build positive relationships with a range of stakeholders. You will be a strong communicator who is comfortable presenting information, delivering training and producing clear, professional reports. You will also be highly organised, able to manage competing priorities and committed to delivering high standards in everything you do.

Previous experience within Quality Assurance, Contract Management, Facilities Management or a similar operational environment would be advantageous. Experience of supplier performance management, risk management, Lean Six Sigma methodologies or ISO quality standards would also be beneficial, although not essential.

This role offers a flexible hybrid working arrangement, with regular travel required across the South East and South West regions to support sites, suppliers and operational teams. A full UK driving licence is therefore essential.

In return, we offer a competitive salary of £33,000 to £35,000, together with a company car or car allowance, flexible working arrangements, ongoing professional development opportunities and the chance to build a rewarding career.

We offer;

• 6% employee matched pension contribution
• 25 days annual leave plus bank holidays
• Company car/Car allowance

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.