Quality Assurance Specialist

Company Description Savyint is a leading IT security company headquartered in Sydney, Australia, with a strong global footprint that includes an R&D Center in Hanoi and representative offices across APAC, MENA, and Europe. With more than 20 years of experience, the company delivers trusted digital products, platforms, and services that enable secure and sustainable digital transformation. Savyint specializes in Digital Banking, FinTech, Open Banking, Open Finance, and advanced cybersecurity solutions such as Cryptography, PKI systems, Passwordless authentication, Digital Signatures, and Data Encryption/Privacy. Its solutions support a wide range of industries, including Finance & Banking, Government, Manufacturing, Telecommunications, Healthcare, Education, and Media. All offerings are developed by expert technologists using cutting-edge technologies and adhering to international standards like ISO 27001, PCI/DSS, SOC2 Type II, GDPR, and PSD2/PSD3.

Role Description The Quality Assurance Specialist is a full-time, hybrid role based in the Hanoi Capital Region, with flexibility for partial work from home. This role is responsible for planning, executing, and improving quality assurance processes for digital products and platforms, ensuring compliance with internal standards and international regulations. Daily tasks include creating and maintaining test plans, performing functional and non-functional testing, documenting defects, and collaborating closely with development, product, and security teams to resolve issues. The specialist will participate in quality audits, support continuous improvement initiatives, and contribute to the refinement of QA methodologies and tools. The role also involves preparing clear quality reports, tracking key quality metrics, and helping ensure that releases meet reliability, security, and performance expectations.

As a QAE, you will help to ensure that the product systematically meets and exceeds our users’ expectations.

You will contribute by designing & executing the most efficient manual testing strategy to ensure that:

1. 90+% of defects are identified & documented before reaching the end-users
2. Exclusive of defects that can only be detected in the client environment
3. All features behave as they should (i.e no regression)
4. For all the releases supported
5. All new features are evaluated from an End User perspective
6. Understand users and create relevant testing scenarios
7. Proactively suggest improvements for our product and methodologies
8. Report what does not work well or is broken, even if not part of the current assignments

The ideal candidate has a very strong drive to build the perfect product combined with organizational skills, attention to detail, and a high level of empathy, including:

• Significant experience with manual testing of complex applications required
• Proficiency in English (both verbal and written)
• A strong fundamental understanding of software development.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.

Nice to have:

• Experience in accessibility testing (familiarity with WCAG, accessibility shortcuts, keystrokes; WAS certification) is a plus, but not mandatory.
• Experience in test automation with knowledge of automation frameworks (e.g. Cypress, Selenium) and scripting languages (e.g., TypeScript, Java, JavaScript, C#).