Quality Assurance Specialist II

What's in it for you?!

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career.

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry.

• Full Benefits Package - Enjoy competitive benefits that include:

  • Choices of Medical, Dental, Vision, Life and AD&D Insurance.
  • Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer time annually to give back to your community.
  • Monthly accruals of vacation and sick time and several paid holidays to recharge and spend time with loved ones.
  • 401k plan with up to 7% employer match to help you secure your future.?
  • Tuition reimbursement for continued education and personal growth.
    

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks.
  

The Basics of a Quality Assurance Specialist II

• Status: Full-Time, Non-Exempt
• Hybrid Position: After the initial training period, a hybrid work model will become an option. You will be requested to work 2 days on-site and 3 days remote. Allowing for a blend of remote and onsite work based on performance and departmental needs.
• Location: HQ (12544 Riata Vista Cir, Austin, TX 78727)
• Schedule: Monday - Friday, 8:30 am - 5:00 pm; Flexibility required - as there may be a need to work an adjusted shift of 7:30 AM to 4:00 PM. Extended hours, based on company needs.

What You'll Do as a Quality Assurance Specialist II

As a Quality Assurance Specialist II, you'll play a key role in ensuring the accuracy, efficiency, and regulatory compliance of our consumer and home equity lending processes. Building upon foundational loan processing experience, you'll handle more complex loan transactions, identify potential risks, support loan closings, and help deliver an exceptional lending experience for our members.

Your attention to detail, problem-solving skills, and commitment to quality will help protect the credit union, streamline loan processing, and support the development of fellow team members.

Duties and Responsibilities:

• Advanced Loan Processing & Quality Assurance: Review, analyze, and process consumer and home equity loan applications to ensure accuracy, completeness, and compliance with underwriting guidelines and regulatory requirements.

• Fraud Detection & Risk Assessment: Identify potential fraud, discrepancies, and inconsistencies by reviewing income verification, collateral documentation, and credit reports. Conduct pre-funding quality control checks to minimize risk.

• Loan Closing & Documentation: Prepare and coordinate loan closing documents, verify disclosures and loan terms, obtain required signatures, and assist with loan closings and funding activities while meeting regulatory timelines.

• Loan Processing & Efficiency: Manage assigned loan queues, proactively resolve outstanding loan conditions, and consistently meet departmental Service Level Agreements (SLAs).

• Collateral & Lien Administration: Process and record Release of Lien documents, assist with title work, and maintain accurate documentation for paid and collateralized loans.

• Member & Internal Support: Deliver exceptional service by assisting members, vendors, Loan Officers, and internal departments. Conduct post-funding quality assurance calls to ensure member satisfaction, provide additional product information, and assist with electronic payment options.

• Team Collaboration & Mentorship: Provide guidance and support to Level I specialists by sharing knowledge, answering questions, and assisting with more complex loan processing situations.

• Compliance: Obtain Nationwide Mortgage Licensing System (NMLS) certification within three months of hire for applicable Real Estate Lending roles. Maintain compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Member Due Diligence procedures, and complete all required compliance and professional development training.

• Perform other duties as assigned.

Must Haves as a Quality Assurance Specialist II

Skills

• Strong attention to detail, accuracy, and quality control.

• Excellent analytical, critical-thinking, and problem-solving skills.

• Strong organizational, time management, and multitasking abilities.

• Effective written and verbal communication skills.

• Ability to identify discrepancies, assess risks, and resolve complex loan processing issues.

• Ability to manage competing priorities while meeting deadlines and departmental SLAs.

• Strong member service skills and a collaborative, team-oriented approach.

• Informal leadership skills with the ability to guide and support fellow team members.

Experience

• One (1) or more years of experience in a consumer loan processing-related role.

Education

• High school diploma or equivalent.

Certification

• Ability to obtain Nationwide Mortgage Licensing System (NMLS) certification within three months of hire for applicable Real Estate Lending roles.

Nice to Haves as a Quality Assurance Specialist II

Experience

• Previous credit union or banking experience.

• Experience processing consumer or home equity loans.

• Experience with loan closing documentation, regulatory compliance, and pre-funding quality control.

• Knowledge of fraud detection, income verification, credit reports, and collateral documentation.

• Experience assisting or mentoring team members in a lending or financial services environment.