Quality Control Manager, Learning Content

Position: Quality Control Manager, Learning Content

Classification: Exempt

Compensation Range: $80,000 - $85,000 annually

Location: Austin, TX

Work Type: Hybrid

Work Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. CT

Reports To: Head of Instructional Design

Company Description:

For years, most people didn’t understand risk, insurance, or the policies themselves. Yet, back in 1969, a small group of Texas independent agents knew the truth: with a structured curriculum and practical, real-life education beyond theory, they could ignite an entire industry of skilled professionals. Together with University of Texas educators, these pioneering agents formed the industry’s first nonprofit training and CE credit resource. Along the way, we’ve built a genuine community of professionals who succeed and thrive. For decades, we’ve impacted millions of professionals with our practical education. Like us, they’re dedicated to lifelong learning and collaboration. Our participants understand their career potential and gain a real workplace advantage. Today, our education and networks continue to evolve and expand. We are trusted to lead the risk management and insurance industry through change. The Risk & Insurance Education Alliance ensures no one must go it alone. We’ve made success a group activity.

Mission:

We are committed to creating professionals through practical education and technical guidance to lead the risk management and insurance industry of the future, for the common good.

Vision:

Empowering a confident, professional community to shape tomorrow's risk and insurance industry.

Core Values:

The educational programs and research conducted by The Risk & Insurance Education Alliance were built on a foundation of Innovation, Imagination, Integrity, and Inspiration. These qualities commit us to act responsibly, to be accountable for our actions, to fulfil our obligations, and to inspire others with our relentless determination to achieve a standard of excellence in every endeavor.

Our Benefits:

• 17 Paid Holidays- Closed the week between Christmas Eve and New Years Day
• Medical, Dental Vision, & Supplemental Insurance
• Flexible Spending Account & Health Savings Account
• Employee Assistance Program
• Company Paid Long Term Disability
• Company Paid Life Insurance
• Vacation, Sick, Birthday, & Volunteering Paid Time Off
• 401K- 4.5% Match
• Paid Parental Leave
• Employee Referral Program
• Company Happy Hours

Position Description:

The Quality Control Manager, Learning Content leads the daily work of the Quality Control team and ensures that learning products meet established editorial, functional, and presentation standards before release. This role combines people leadership with hands-on review of print and digital learning content, including publications, presentations, assessments, multimedia, and self-paced courses. The manager establishes and continuously improves quality control standards, workflows, review protocols, and documentation while partnering with instructional designers and subject matter experts to resolve content and usability issues. Because content is produced in a variety of authoring and publishing platforms, the role requires strong technology acumen and the ability to review materials across multiple file types and systems. The manager also leads the responsible adoption of AI-enabled tools that strengthen consistency, efficiency, and accuracy within the quality control process.

Responsibilities:

• Lead, coach, and develop Quality Control Analysts; assign work, clarify priorities, provide feedback, and support consistent application of quality standards.
• Manage day-to-day quality control operations and balance workloads to support accurate, timely completion of concurrent projects.
• Review print and digital learning resources, including learning guides, publications, presentations, study materials, assessments, multimedia, and self-paced courses.
• Edit for grammar, punctuation, spelling, usage, sentence structure, readability, and consistency in accordance with the Chicago Manual of Style and organizational standards.
• Confirm that terminology, formatting, typography, navigation, and visual presentation are consistent within each product line and appropriate for the intended audience.
• Test interactive and digital learning components for functionality, usability, accuracy, and a consistent learner experience.
• Collaborate with subject matter experts to resolve questions related to technical accuracy and with instructional designers to support sound educational practices.
• Establish, document, maintain, and improve quality control policies, standards, checklists, review protocols, and sampling procedures.
• Evaluate and recommend software, workflows, and review methods that improve quality, consistency, efficiency, and visibility into project status.
• Lead the team in evaluating and responsibly adopting AI-enabled tools within the quality control process, including defining appropriate use cases, verification practices, and human-review expectations.
• Track project status, communicate risks or resource constraints, and report progress during team and cross-functional meetings.
• Other duties as assigned.

Required Education & Experience

• Bachelor’s degree in English, journalism, communications, publishing, education, or a related field, or an equivalent combination of education and relevant experience.
• Seven or more years of experience in copy editing, proofreading, editorial quality control, publishing, or a related field involving print and digital content.
• Three or more years of direct people-management experience.
• Advanced knowledge of grammar, punctuation, usage, readability, and editorial consistency; experience applying the Chicago Manual of Style preferred.
• Strong technology acumen and the ability to learn and work across a variety of content-authoring, publishing, multimedia, learning, and web-based software programs.
• Proficiency with Microsoft 365 applications; experience with Adobe InDesign, learning management systems, digital course-authoring tools, or AI-enabled editing and review tools is a plus.
• Excellent written and verbal communication, editorial judgment, attention to detail, and organizational skills.

Supervisor Responsibilities:

• This position directly supervises Quality Control Analysts and is responsible for work allocation, coaching, development, and performance management.

Work Environment:

• This position is hybrid/remote and can be performed from our climate-controlled office, with normal office noise. It may also be performed from a location of your choosing, in the city and state you were hired in.

Physical & Position Demands:

• The physical demands of this job include sitting in a stationary position in an office environment.
• Home office set up is highly encouraged and the company will provide the necessary tools to ensure you have an effective and comfortable workspace.

The Risk & Insurance Education Alliance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.