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What This Expertise Covers
This expertise field covers the implementation, monitoring, and continuous improvement of quality frameworks, performance commitments, and certification systems across Transdev operations.
Experts in this field are responsible for managing:
• Quality certifications and labelling schemes, including ISO 9001, NF Service, and EFQM excellence models.
• Quality-related contractual requirements, such as performance criteria and malus/bonus systems including regularity, punctuality, customer information, claims management, cleanliness.
• Quality contributions in Bids, including drafting, structuring, and validating the quality chapter to meet client expectations and regulatory standards.
• ISO management systems, including:
○ ISO 9001 – Quality Management System
○ ISO 14001 – Environmental Management System
○ ISO 45001 – Safety Management System
○ ISO 50001 – Energy Management System
○ ISO 39001 – Road Safety Management System
○ ISO 44001 – Collaborative Business Relationship Management
○ ISO 19011 – Guidelines for Auditing Management Systems
○ ISO 55001 – Asset Management
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