Quality Manager - Digital Forensics

Job Title: Quality Manager - Digital Forensics

Location: UK Remote - with onsite travel (Birmingham)

Reports to: Head of Digital Forensics

Security Clearance: UK-based applicants with existing or Eligibility for SC clearance only

About Resillion

Resillion is a global provider of digital assurance, cybersecurity, and testing services. We help organisations strengthen their security posture, protect critical assets, and deliver high-quality digital solutions. Our teams operate across multiple specialist disciplines, including Digital Forensics, Incident Response, SOC Operations, Quality & Compliance, and Technical Consultancy. We are committed to excellence, continuous improvement, and delivering trusted, customer-focused services that meet the highest professional and accreditation standards.

Job Purpose

To manage the Quality Management System for the Digital Forensics team, holding responsibility for key elements of the management systems and Investigation process driving forward continuous improvement and championing quality in all areas providing support to the team to implement and improve quality and standards including:

• To deliver a timely and efficient investigation process with set KPI’s (as agreed with senior management) on Major investigation completion.
• Assist Technical Advisor on maintenance and improvement of accreditation and certification (ISO 17025, FCOP and ILAC G19).
• To communicate, escalate and inform all relevant parties/stakeholders (external and internal) of risk and improvement opportunities.
• To ensure all components are linked with the overall DF strategy and direction.
• To develop and maintain a Quality culture.
• To act with Impartiality.

Key Result Areas

• Implementation and maintenance of Quality standards including but not limited to ISO 17025, FCOP and ILAC G19.
• Deliver compliance with the Forensic Regulator and other bodies compliance requirements.
• Provision and delivery of an adaptable and flexible Investigation Service aligned to Quality and Security as required.
• Provision and delivery of a full QMS audit capability.
• Provision and delivery of a proportionate Proficiency Testing/Collaborative exercise schedule.
• To oversee the process of Document Control.
• Engagement with customers as required effectively managing and presenting customer quality incidents.

Knowledge, Experience and Technical Skills

Essential:

• Experience working within a formal Quality Management System.
• Strong working knowledge of ISO 17025 requirements.
• Experience supporting or conducting internal audits and compliance assessments.
• Experience investigating non-conformances and managing corrective actions.
• Experience managing controlled procedures, records and quality documentation.
• Understanding of quality and compliance risk management.
• Strong organisational and analytical skills.

Desirable:

• Knowledge of Forensic Science Regulator requirements and ILAC-G19.
• Experience working within a UKAS-accredited laboratory.
• Formal internal or lead auditor qualification.
• Experience working within a forensic or digital forensic environment.
• Experience supporting external accreditation assessments and management reviews.
• Experience implementing quality and process improvement initiatives.

Personal Attributes:

• Quality Focus: Strong commitment to maintaining high standards and compliance.
• Attention to Detail: Thorough and accurate approach to documentation, records and assurance activities.
• Organisation: Strong ability to manage multiple quality activities, deadlines and priorities.
• Analytical Thinking: Able to assess information, identify trends and determine appropriate actions.
• Communication: Clear and confident communication with technical and non-technical stakeholders.
• Judgement: Sound judgement when assessing quality risks, issues and escalation requirements.
• Collaboration: Builds effective relationships and works constructively across teams.
• Accountability: Takes ownership of quality activities and follows actions through to completion.
• Continuous Improvement: Proactive approach to identifying and implementing improvements.
• Integrity: Demonstrates professionalism, objectivity and impartiality in quality decision-making.

Security Vetting and Clearance

The jobholder is responsible for obtaining and maintaining the appropriate levels of security clearance and adhering to the organisation’s security vetting policy and process in force at the time.