Quality Systems Specialist

Job Description

Competitive Benefits • Fitness Center Reimbursement • Product Discounts

Who We Are:

Swanson Health Products has been committed to bringing wellness to the world for over 50 years. As a leader in the vitamins, supplements, and natural wellness industry, we focus on delivering science-backed, high-quality products that support healthier lives. We are a digitally driven organization investing in innovation, customer experience, and data-informed growth.

About the Role:

• The primary function of this position is to collaborate with the Quality Systems Manager and department managers with the developing, writing, and implementation of Good Manufacturing Practice (GMP) policies, procedures and documents.
• Support the development and implementation of the company’s GMP programs including written standard operation procedures.
• Facilitate the development and implementation of GMP required documentation including master batch records, validation protocols, sanitation records, and packaging records.
• Develop and coordinate GMP training for all departments and location; may be asked to help with training sessions.
• Verify supplier compliance with GMPs through documentation review, auditing, verification of third-party certification results, etc; assure all vendor qualification documentation is on file and available for review by third-party auditors or regulatory authorities.
• Along with the Quality Systems Manager, investigate potential GMP-related quality incidents, coordinate material reviews and properly document all activities.
• Participate in material review groups to resolve product non-conformances; collaborate with suppliers regarding improvement and track supplier progress; participate in periodic supplier performance feedback sessions.
• Participate in coordinating, preparing for, and hosting various third-party certification audits as well as regulatory inspections; assist with planning and executing required corrective actions. Be prepared to retrieve GMP-related documents quickly and easily.
• Submit periodic reports on assigned topics to appropriate personnel.
• Manage vendor relationship by serving as first point of contact for assigned vendors; providing timely and reliable information as requested and relaying incoming information to Quality Systems Manager and Quality Systems team.
• Participate as an active member of the Sanitation Team.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Conducts self in the presence of customers and community so as to present a professional image of SHP.

What We Are Looking For:

• Bachelor of Science degree in Food Science, Biology, Chemistry or related field with a minimum of five years experience in quality systems in a food, dietary supplement or pharmaceutical manufacturing environment. Or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.
• Strong negotiation, collaboration and conflict resolution skills
• Ability to prioritize and effectively multi-task
• Excellent interpersonal skills
• Strong oral and written communication skills

Equipment & Software

• JIRA
• Mozart
• CMS
• Master Control
• Microsoft Office Products
• General office equipment