R-2309 Inside Sales Representative

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.

The Inside Sales representative (IS Rep) will leverage a best-in-class sales process to develop new leads, grow and defend existing accounts, and reactivate dormant accounts across North America. Our IS reps are required to complete a high volume of cold & warm outbound calls, quickly identifying, and communicating how Vantage can create value for the customer. The IS Rep is expected to confidently engage customers and colleagues in English, creating a seamless remote selling experience.

The ideal candidate must be an energetic, structured, and articulate problem solver, possessing a chemistry-related degree. Previous experience selling into the North American market and utilizing CRM software are considered assets.

Position Scope

Located in Colombia, with LATAM responsibility.

Essential Duties and Responsibilities

• Manage day-to-day transactional sales for a dynamic portfolio of accounts: adding, sustaining, and re-engaging accounts as needed to drive growth objectives

• Achieve a high number (~20) of outbound sales calls (phone and video) with new and existing accounts based in North America (US/Canada) to drive new sales opportunities and minimize account churn; be the primary point of contact for inbound sales requests.

• Identify and investigate customer pain points – qualifying, then tailoring solutions to meet customer needs profitably; based on the type of account, growth potential, and cost to serve.

• Probe customer objections and proactively resolve/escalate issues that may be impacting the total Vantage customer experience.

• Quickly develop and share knowledge of company products/services/capabilities to customers, providing features, benefits, and competitive comparisons, while minimizing the need for internal technical resources.

• Drive and close price increases while maintaining excellent customer relationships.

• Plan & prioritize work management: leverage time management skills to maximize selling time and margin returns.

• Collaborate and/or support internal stakeholders in both LATAM and North America to develop markets/customers/opportunities, as required.

• Capture all customer interactions and competitive insights in Dynamics CRM in a timely manner.

• Present activity and sales results to manager on a weekly basis: highlighting successes, challenges, and action plans to drive sales growth

• Achieve individual and team targets.

• undefined

Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.

Education & Experience

Education:

• Bachelor’s degree (ideally in chemistry, chemical engineering or related fields).

Experience:

• 0-2 years of professional work experience in sales or related position.

• Excellent verbal and written professional communication skills in English and Spanish; professional work experience working in English, ideally with North American customers would be an asset.

• Computer proficiency including MS Word, Excel, Outlook; experience using CRM would be an asset (esp. Microsoft Dynamics).

Knowledge, Skills, & Talents

• Proven selling skills with traceable results maintaining a large book of accounts.

• Excellent written and verbal communication skills (English & Spanish) as well as interpersonal skills to build rapport with clients by taking an adaptive communication approach.

• Strong phone/video presence and agility as a large portion of the day requires working directly with customers.

• Ability to demonstrate creativity and initiative in a sales environment. Must maintain a constructive attitude, be a self-starter, dependable and take pride in work.

• Ability to persuade, negotiate and sell while acting with flexibility and confidence.

• High perseverance: utilizes objection handling skills to stay positive, overcome customer concerns, and close sales opportunities.

• A meticulous eye for detail and accuracy, ensuring the right information is conveyed in a professional manner.

• Ability to anticipate, prioritize, and react to thrive in our fast-paced environment.

• Strong organizational and time management skills; ability to work with a high sense of urgency within established timelines, exercising consistent follow-through/follow-up when necessary.

• Adaptive learning skills to execute the corporate strategy and adjust as necessary to achieve growth targets in assigned markets. Makes a conscious effort for self-improvement and skill development.

• Strong team-player who can manage relationships with various internal departments.

• Effective technology skills, able to learn and navigate various systems and tools with ease.

Working Conditions

Hybrid model

Equal Employment Opportunity

Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.