RCM Client CollectionLead

Job summary

The Client Collections Team Lead provides operational leadership and subject matter expertise to support daily collection activities, account resolution, employee development, and workflow management. The Team Lead serves as the first point of escalation for collector questions, account challenges, and process guidance, enabling Supervisors to focus on coaching, accountability, performance management, and strategic departmental initiatives.

The Team Lead partners with Supervisors, Quality Assurance and Collectors to improve productivity. Strengthen knowledge sharing, support onboarding efforts and drive consistent execution of departmental processes and collection strategies. The team lead is responsible for identifying operational barriers, escalating high risk issues appropriately and assisting with complex account resolution and promoting a culture of accountability and efficiency.

TASKS AND RESPONSIBILITIES:

Work assigned Book of Business. Accounts requiring advanced review or assistance.

Research and resolve problem accounts requiring escalation.

Escalate high-risk accounts to Supervisor, Manager or Director.

Assist with account investigations and payment resolution activities.

Serve as first-line support for collector with workflow, collections processes and system navigation questions.

Triage operational issues and provide guidance on account management.

Review Service Now escalated for AR assistance.

Assist with reconciliation efforts and issue resolution. o Participate in client calls as needed and track open action items.

Provide billback education to clients and track billback trends.

Assist with drafting payment plans and gathering supporting documentation to present to Supervisor or Manager for approval.

Conduct daily check-ins with newly hired collectors during onboarding.

Physical Requirements and Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand: to handle or feel: to talk and to hear. The employee occasionally is required to walk, sit: reach with hands and arms and stoop, kneel, crouch or crawl. The employee may lift and or move up to 15 pounds on occasion. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. No color visual deficiency.

Education and Experience Requirements

1. High school diploma or GED equivalent

2. Organized and detail oriented, ensuring accuracy in following processes

3. Excellent oral and written communication skills

4. Basic competency in billing and collections processes Billing Systems and Microsoft Office software a plus

5. Medical Billing systems experience a plus

6. Must be adaptable, assertive, dependable, and able to adjust to changing priorities and requirements