Readiness Manager

Job Title:

Readiness Manager

Job Description

The Readiness Manager is responsible for enabling sales teams to achieve business objectives through effective training, coaching, and readiness programs. This role partners with global stakeholders to launch new products, services, sales motions, and processes while ensuring teams have the skills, knowledge, and certifications required to succeed.

Key Responsibilities

• Design and execute readiness plans aligned to business and sales objectives.
• Lead the rollout of new products, services, sales motions, and role launches.
• Partner with global teams to develop training, certification, and enablement programs.
• Deliver instructor-led training, webinars, workshops, and coaching sessions.
• Conduct call shadowing and performance observations to identify development needs.
• Create individual learning and development plans for sales professionals.
• Track adoption, effectiveness, and business impact of readiness initiatives.
• Align readiness activities with product roadmaps, sales targets, and operational priorities.
• Share best practices and continuously improve training content and delivery methods.
• Support ongoing capability development across service locations.

Required Experience

• 5+ years of sales, sales enablement, training, or readiness experience.
• Minimum 2 years of IT solutions, technology sales, or consultative selling experience.
• Proven experience delivering training and coaching programs.
• Experience facilitating workshops, webinars, and classroom-based learning.
• Strong understanding of sales processes, customer engagement, and performance improvement.
• Experience working with multiple stakeholders across regions and functions.

Skills & Competencies

• Training & Facilitation
• Coaching & Development
• Sales Enablement
• Presentation & Communication
• Stakeholder Management
• Learning Program Design
• Change Management
• Performance Improvement
• Project Coordination
• Analytical & Reporting Skills

Tools & Qualifications

• Microsoft Office Suite
• Learning Management Systems (LMS) and virtual training platforms
• MS-900 and AZ-900 certifications preferred
• Trainer or Learning & Development certification preferred
• Bachelor's degree or equivalent experience

Languages

• Fluent English
• Additional market language(s) preferred depending on location
  

Location: Hybrid

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

About Us

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.
Some call us a global technology and services leader.
But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands
solve their toughest business challenges.

Whether it’s……
designing game-changing brand experiences,
building and scaling secure AI technologies,
or building loyalty to drive revenue.

We’ve got them covered. But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology,
and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.