Receptionist/Administrative Assistant

We are looking for a highly organized and resourceful Receptionist/Administrative Assistant to act as the first point of contact for client communication and to provide essential support for our internal team. The ideal candidate will manage administrative tasks, communicate across departments, and help ensure that projects stay on track. A general understanding of the home remodeling industry is preferred.

Receptionist Support

• Manage and respond to emails, phone calls, and internal messages (Slack, Jobber, Gmail).
• Update and maintain client records in our CRM system (Jobber).
• Schedule appointments for assessments/measurements, installations, and follow-up tasks.
• Coordinate between departments (e.g., sales, installation crews, operations manager) to ensure client needs are addressed.
• Track and log client activities including calls, appointments, and special requests for reporting.
• Collect and compile client data for internal use, especially for our administrative lead.

Client Service & Communication

• Serve as the primary point of contact for new and returning clients.
• Answer general questions regarding products, services, and next steps.
• Follow up with clients post-installation to confirm satisfaction and gather feedback.
• Re-engage leads with expired quotes and follow up with past clients (especially those 12+ months out).
• Proactively schedule maintenance check-ins before the end of our 1-year workmanship warranty.

General Support Tasks

• Conduct online research as needed for operations, sourcing, or vendor information.
• Support the Operations Manager with administrative duties and special projects.
• Assist with internal reminders, scheduling, and light coordination tasks.

Education & Experience

• High school diploma or equivalent required; Associate’s or Bachelor's degree in Communications, or related field is a plus.
• Minimum 2 years experience as a Virtual Assistant, Receptionist, or Administrative Coordinator.
• Previous experience working with home service or construction-related businesses is highly desirable.

Tools & Technology

• Proficient in Google Workspace (Gmail, Calendar, Sheets, Docs).
• Comfortable using project management tools like Jobber (CRM), Slack (team communication), and Zoom.
• Capable of learning and adapting to new platforms quickly.

Communication & Interpersonal Skills

• Excellent written and verbal communication skills.
• Professional phone etiquette and the ability to build rapport with clients.
• Confident handling follow-ups, rescheduling, and escalations calmly and respectfully.
• Bilingual (English/Spanish) is a plus, but not required.

Organizational & Problem-Solving Skills

• Impeccable time management and task prioritization.
• Self-starter with the ability to work independently and with minimal supervision.
• Strong attention to detail with a mindset for process improvement.
• Able to troubleshoot small tech or scheduling issues and think ahead to avoid bottlenecks.