Recovery Analyst

Who we are: At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50 , 2025 Deloitte Technology Fast 500 , and top-10 growth companies in Canada by CIX awards . Our recent funding extension has raised our Series B funding round to nearly $50 million USD 🎉 Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees. You might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S. About the role: Reporting to the Senior Controller, the Recovery Analyst will own the process of tracking down unmatched repayments across our employer and partner network, digging into the "why" behind each one, and following through until it's resolved. This position is about closing that final stretch where automation stops, using a mix of troubleshooting and direct outreach. Given our scale, every recovered dollar has a real impact on the bottom line and this role takes real curiosity and persistence rather than a fixed playbook. You'll work closely with Finance, Customer Success, and Partner Success, and you'll be the person partners and employers talk to when something needs sorting out. Your impact: Review unmatched repayment summaries, get to the root cause, and decide what needs attention first Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in Identify patterns across clients and partners, and share results with the teams who can act on it Own month end recovery reporting, including tracking down what's missing and who to contact Contribute estimates and context to support financial close Handle simple bank reconciliation on incoming and outgoing accounts Put together a monthly summary of aged accounts receivable Flag where matching logic is breaking down and work with our systems owner to test fixes You bring: 3-5 years of experience in collections, data analysis, accounting, or something comparable A genuine interest in working with clients and partners, not just data The instinct to keep digging when the obvious answers run out, this role lives in the last 1% that automation can't solve Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis. Comfort working with high volume data where there is ambiguity Strong communication skills, you can explain what's going on clearly to both partners and internal teams Experience with reconciliation is a plus, but not required Background in a fast-paced environment like SaaS, fintech, or a professional services firm is a bonus Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit! Why you’ll love working at ZayZoon: Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more What you can expect from us: Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application. So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way! We can't wait to hear from you. #LI-REMOTE