Recruiter

Job Opening: Recruiter – Telecaller & BPO Hiring

Location: Mohali / Chandigarh

Employment Type: Full-Time

Experience: 3–5 Years

Work Mode: Hybrid

About the Role

We are looking for an experienced and result-oriented Recruiter to manage end-to-end recruitment for Telecallers, Sales Executives, Customer Support Representatives, and other voice-based roles supporting our US business operations.

The primary responsibility will be to source, screen, and recruit qualified candidates for night-shift positions while ensuring timely hiring and onboarding.

The ideal candidate should have strong recruitment experience, excellent communication skills, and the ability to manage bulk hiring requirements in a fast-paced environment.

Key Responsibilities

• Manage end-to-end recruitment for Telecaller, Sales, and Customer Support positions.
• Source candidates through job portals, social media, referrals, and other recruitment channels.
• Conduct initial screening calls and assess candidates' communication skills, confidence, and suitability.
• Schedule and coordinate interviews with hiring managers.
• Maintain a consistent pipeline of qualified candidates for current and future hiring requirements.
• Follow up with candidates throughout the recruitment process to ensure timely interview attendance and joining.
• Manage recruitment trackers, candidate databases, and daily hiring reports.
• Achieve weekly and monthly recruitment targets.
• Coordinate with the HR team and hiring managers to ensure timely onboarding.
• Support bulk hiring campaigns during peak business periods.

Requirements

• 3–5 years of experience in recruitment, preferably in BPO, telecalling, sales, or customer support hiring.
• Proven experience in bulk recruitment and sourcing candidates for voice-based roles.
• Excellent communication and interpersonal skills.
• Ability to evaluate candidates' spoken English, confidence, and customer-handling skills.
• Familiarity with job portals such as Naukri, Indeed, LinkedIn, and other recruitment platforms.
• Strong follow-up, coordination, and organizational skills.
• Ability to work in a target-driven environment and manage multiple hiring requirements simultaneously.
• Willingness to coordinate recruitment for night-shift positions supporting US business hours.

Key Performance Indicators (KPIs)

• Number of qualified candidates sourced and screened.
• Number of interviews scheduled and completed.
• Number of successful hires against assigned targets.
• Candidate joining ratio and onboarding completion.
• Recruitment turnaround time.
• Quality and retention of recruited candidates.

How to Apply

Interested candidates can share their updated resume at hr@softxai.com along with the following details:

• Current Salary
• Expected Salary
• Notice Period
• Total Recruitment Experience