Recruiting Operations Lead

Recruiting Operations Lead

Location: United States/Hybrid/Remote

New York, Austin, and or, Philadelphia

Eastern Standard Hours Preferred

Type: Full-time

Position Summary

The Recruiting Operations Leader leads the Recruiting Operations team and oversees the processes, systems, reporting, and controls that support effective and compliant hiring.

This role manages recruiting operations from requisition approval through onboarding handoff, ensuring accurate records, timely execution, and consistent candidate and hiring manager experience.

The role partners with Talent Acquisition, HR, Legal, HRIS, Finance, and business leaders to align recruiting activities with approved headcount, client demand, project timelines, and business priorities.

Key Responsibilities

Recruiting Processes and Coordination

• Design, document, maintain, and continuously improve recruiting workflows, from requisition approval through onboarding handoff.
• Coordinate interview scheduling and communications, keeping candidates, recruiters, hiring managers, and interviewers aligned.
• Prepare offer letters and employment contracts using approved templates and verify that compensation, terms, and required approvals are documented before issuance.
• Track background checks, required documentation, and pre-employment activities, escalating delays or exceptions to the appropriate stakeholders.
• Oversee internal job postings and internal candidate processes, ensuring adherence to company policies and established eligibility requirements.
• Coordinate contract extensions and renewals with the relevant business, HR, Procurement, and Legal stakeholders, tracking approvals, documentation, and deadlines.

Recruiting Compliance and Audit Readiness

• Maintain recruiting controls that support compliance with applicable employment laws, company policies, and contractual requirements across the locations supported.
• Review job postings and recruiting materials for required approvals, accurate information, approved equal employment opportunity language, and applicable pay transparency disclosures.
• Support consistent, job-related selection processes and coordinate candidate requests for reasonable accommodation with HR.
• Oversee background screening workflows, including required disclosures, authorizations, and pre-adverse and adverse action steps, in partnership with HR, Legal, and screening vendors.
• Maintain complete and accurate requisition approvals, interview records, candidate dispositions, offer documentation, and other required recruiting records.
• Apply approved record retention schedules and legal holds, and protect candidate information through appropriate access controls, secure handling, and approved data-sharing practices.
• Conduct periodic reviews of recruiting records and workflows, identify control gaps, coordinate corrective actions, and support internal and external audits.
• Train recruiters and hiring managers on recruiting policies, documentation standards, compliant system use, and escalation procedures.
• Partner with HR and Legal to translate changes in applicable recruiting requirements into updated processes, templates, and training.
• Escalate potential compliance concerns, policy exceptions, and suspected data incidents promptly to the appropriate teams.

Systems and Vendor Management

• Manage the applicant tracking system, including requisition setup, job postings, data quality, and user support.
• Serve as the primary operational contact for recruiting systems, partnering with HRIS and technology teams to resolve issues and improve functionality.
• Coordinate system changes and testing, while working with the technical team to maintaining appropriate compliance requirement.
• Manage operational relationships with job boards, background screening providers, and other recruiting vendors, monitoring service quality and issue resolution.
• Support the review and implementation of recruiting automation and AI-enabled tools with HR, Legal, privacy, and technology stakeholders.

Reporting and Business Partnership

• Develop and maintain recruiting dashboards, operational reports, and workforce tracking reports.
• Monitor requisition activity, approved headcount, hiring progress, offer status, screening completion, contract renewal dates, and team service levels.
• Review recruiting data for accuracy and use findings to recommend process and service improvements.
• Collaborate with hiring teams on hiring priorities, headcount reconciliation, and recruiting initiatives.
• Coordinate recruiting operational priorities based on client demand, project timelines, business requirements, and team capacity.

Team Management

• Lead the Recruiting Operations team, assign responsibilities, monitor workloads, and ensure appropriate coverage across recruiting activities.
• Establish service standards, monitor performance, and resolve operational issues and escalations.
• Provide training, coaching, performance feedback, and ongoing development to team members.
• Maintain process documentation and cross-training to support consistent execution and business continuity

Qualifications and Experience

• 8 years of experience in Recruiting Operations.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.
• Demonstrated experience in recruiting operations or talent acquisition administration, including team leadership.
• Hands-on experience managing applicant tracking systems, recruiting workflows, reporting, and vendor relationships.
• Working knowledge of recruiting compliance, including equal employment opportunity, candidate accommodations, background screening, record retention, and candidate data protection.
• Experience supporting audits, implementing operational controls, and improving processes.
• Strong organizational, analytical, communication, and stakeholder management skills.
• Ability to manage competing priorities, handle confidential information, and exercise sound judgment.
• Experience supporting project-based hiring, client-driven staffing, or contract renewals preferred.

In the US, the target base salary for this role is $70,000-$95,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.