Recruitment Manager – BPO

We are partnering with a leading international customer experience company to recruit a Recruitment Manager for its talent acquisition operations based in Lisbon, Portugal.

In this role, you will lead and develop a team of recruiters, oversee recruitment activities, and ensure the successful delivery of high-volume hiring projects across different business areas.

This opportunity is ideal for experienced recruitment professionals with a strong background in BPO or high-volume recruitment, proven team management experience, and a results-driven approach to talent acquisition.

Your Role

• Lead, manage, and motivate a team of recruiters to achieve recruitment targets and operational objectives
• Oversee end-to-end recruitment processes for BPO and high-volume hiring projects
• Develop and implement recruitment strategies to attract qualified candidates efficiently
• Monitor team performance, recruitment KPIs, and hiring targets to ensure consistent results
• Provide coaching, training, and ongoing support to improve recruiters’ performance
• Coordinate recruitment priorities and workforce requirements with hiring managers and internal stakeholders
• Optimise sourcing strategies, recruitment workflows, and candidate selection processes
• Ensure the timely delivery of recruitment projects while maintaining high standards of candidate quality
• Identify recruitment challenges and implement solutions to improve efficiency and hiring outcomes

Your Qualifications

• Minimum two years of professional experience in BPO recruitment or high-volume recruitment
• At least one year of experience managing recruitment teams
• Portuguese proficiency at C1 level or higher
• English proficiency at C1 level or higher
• Strong understanding of end-to-end recruitment processes and high-volume hiring strategies
• Proven ability to lead, motivate, and develop recruitment teams
• Experience monitoring recruitment KPIs, productivity, and hiring performance
• Excellent communication, leadership, and stakeholder management skills
• Strong organisational, analytical, and problem-solving abilities
• Results-oriented mindset with the ability to manage multiple recruitment priorities
• Familiarity with applicant tracking systems, recruitment platforms, and sourcing tools
• Immediate availability to start working
• Availability to work in Lisbon, Portugal

The Offer

• Full-time position based in Sete Rios, Lisbon
• Monday to Friday schedule, from 09:00 to 18:00
• Initial on-site working period of one month, followed by a hybrid working model
• Competitive salary package based on the candidate’s experience and qualifications
• Leadership position within an international recruitment environment
• Opportunity to manage and develop a recruitment team supporting high-volume hiring operations
• Dynamic and collaborative working environment with exposure to international recruitment projects
• Opportunity for professional growth and development in recruitment management