Refugee State Director

Hybrid • LSC - Columbia Office - Columbia, SC 29201; LSC- Child and Family Services (NAP)- Charleston, SC - North Charleston, SC 29403; LSC- Child and Family Services- Greenville, SC - Greenville, SC 29601; LSC- Child and Family Services- Myrtle Beach, SC - Myrtle Beach, SC 29572

• Salary Range: $70,000.00 - $75,000.00 Salary
• Position Type: Full Time
• Job Shift: First Shift
• Travel Percentage: None

Lutheran Services Carolinas (LSC) is a mission-driven nonprofit organization dedicated to serving individuals and communities across North and South Carolina. Founded in 1960, LSC provides a wide range of services for children, families, and seniors through compassionate care, innovative programs, and community partnerships. Guided by a commitment to dignity, respect, and service, LSC strives to empower those we serve and make a meaningful difference in the lives of others.

LSC's New Americans Program is seeking a full-time Refugee Services State Director to provide leadership, oversight, and strategic direction for refugee and immigrant services across South Carolina.

What We Offer

• Full-time
• $70,000 - $75,000 annually
• Hybrid work environment
• Additional $2.00 per hour if teammate opts out of benefits
• Benefit eligibility begins after 30 days
• Medical, Dental, Vision, Retirement, PTO, and more
• Free medical insurance option ($0 premium)
• Career Advancement Opportunities
• Tuition Assistance and Scholarship Opportunities

Location Requirement

This is a hybrid position. Candidates must reside within one of the following South Carolina regions and be able to travel regularly throughout the state:

• Columbia, SC
• Greenville, SC
• Charleston, SC
• Myrtle Beach, SC

Position Summary

The Refugee Services State Director oversees the design, implementation, and growth of refugee and immigrant services throughout South Carolina. This position ensures compliance with grants and contracts, manages service delivery, cultivates community partnerships, and represents Lutheran Services Carolinas with funders, contractors, the State Refugee Coordinator, service providers, and community stakeholders.

The State Director provides leadership and supervision to program teammates while ensuring services remain responsive to the needs of vulnerable refugee and immigrant populations. This role also supports program expansion, resource development, strategic planning, and community engagement initiatives.

Essential Responsibilities

• Develop, implement, maintain, and evaluate strategic programs that meet the needs of refugee and immigrant clients.
• Oversee hiring, training, coaching, and supervision of program teammates.
• Promote teamwork, coordinate workloads, delegate responsibilities, and maintain accountability.
• Build and maintain strong professional relationships with funders, contractors, the State Refugee Coordinator, volunteers, service providers, and community stakeholders.
• Monitor program spending and financial performance to ensure fiscal integrity and responsible stewardship of resources.
• Ensure accurate and timely completion of billing, financial documentation, and required reports.
• Maintain compliance with all grant, contract, and reporting requirements.
• Conduct programmatic reviews and audits of physical and electronic files to ensure service quality and documentation compliance.
• Assist with proposal development, grant opportunities, and resource cultivation efforts.
• Organize and participate in community outreach and educational events that increase awareness and support for refugee services.
• Represent Lutheran Services Carolinas in communications, advocacy activities, media opportunities, presentations, and partnership meetings.
• Follow all LSC policies and procedures.
• Perform other duties as assigned.

Leadership Responsibilities

The Refugee Services State Director provides direct and indirect supervision to members of the New Americans Program team, which may include:

• Refugee Services Coordinators
• Outreach Coordinators
• Employment Specialists
• Case Managers
• Mentorship Developers
• Education Coordinators
• Additional program teammates as assigned

Qualifications

Education

• Bachelor's degree and a minimum of three years of management, administration, and supervisory experience; or
• Master's degree and a minimum of one year of management, administration, and supervisory experience.

Experience

• Previous experience in refugee resettlement case management and social services required.
• Leadership and team management experience strongly preferred.
• Experience overseeing grants, contracts, and compliance requirements preferred.

Skills & Abilities

• Strong leadership and strategic planning abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to collaborate with community organizations, local, state, and federal government agencies.
• Strong organizational skills and attention to detail.
• Ability to prioritize competing responsibilities and meet deadlines.
• Ability to manage extensive documentation and reporting requirements.
• Demonstrated compassion, flexibility, and cultural sensitivity.
• Ability to make sound decisions in a fast-paced environment.

Preferred Qualifications

• Grant writing experience.
• Bilingual or multilingual abilities.
• Operational management experience.

Additional Requirements

• Valid North Carolina or South Carolina driver's license required.
• Ability to travel regularly throughout South Carolina.

Working Conditions

• Hybrid work environment with travel throughout South Carolina.
• Regular computer and office work.
• Extended periods of sitting while working at a computer.
• Ability to bend, stoop, lift, carry, and reach overhead as needed.
• Ability to travel between offices, community locations, and partner organizations.

Why Join Lutheran Services Carolinas?

At LSC, you'll lead programs that help refugees and immigrants build safe, stable, and successful lives in their new communities. This role offers the opportunity to shape statewide services, support high-performing teams, and make a lasting impact on individuals, families, and communities throughout South Carolina.

Work Arrangement: Hybrid
Salary: $70,000 - $75,000 annually
Location Requirement: Must reside in Columbia, Greenville, Charleston, or Myrtle Beach, South Carolina.

Lutheran Services Carolinas is an Equal Opportunity Employer.