Reg and Intake Patient Access Specialist

Registration and Intake Patient Access Specialist

About the Role

The Patient Service Representative (PSR) – Registration and Intake supports patient access operations by ensuring accurate, timely, and patient-focused registration and intake services. Under the supervision of the Manager of Registration and Intake, the PSR serves as a primary point of contact for patients and internal partners, supporting workflows that promote efficient access to care and compliance with regulatory requirements.

What You’ll Do

• Handle incoming and outgoing calls
• Complete eligibility verification for scheduled and new patients.
• Perform new patient registration and update existing patient demographics in the EMR.
• Confirm appointments and document patient responses.
• Manage work queues related to registration, intake, waitlists, and bump lists due to planned provider PTO.
• Generate and document Good Faith Estimates in compliance with the No Surprises Act.
• Process PCP changes and insurance updates accurately and timely.
• Identify and escalate eligibility discrepancies, incomplete registrations, and intake errors as appropriate.
• Maintain accurate documentation within the EMR following organizational standards.
• Adhere to HIPAA regulations and confidentiality requirements at all times.

What We’re Looking For

You’re organized, people-focused, and cool under pressure. You bring strong communication skills, sharp attention to detail, and a genuine commitment to making every patient feel seen and valued.

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with call center preferred.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Schedule & Locations

We are hiring full-time for this hybrid position. You'll be scheduled during normal hours of operation, which may include evenings and weekends. Occasional unscheduled overtime may occur.

Benefits at Thundermist Health Center

Full-Time Employees Working 40+ Hours/Week

• Health, Dental, and Vision Insurance
• Life Insurance ($75,000) and Long-Term Disability — at no cost
• Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Wellness Reimbursement up to $200/year
• PTO starting at 22 days, increasing with tenure, plus 6 paid holidays

Work Environment

You’ll work remotely with a home base of our Woonsocket location.

• Requires proficiency with computers, multi-line phone systems, and written message-taking.
• Moderate physical activity including walking, standing, sitting, bending, and stretching throughout the day.

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you’ll feel at home here.

Ready to join a team that truly cares?

Apply today.

Thundermist Health Center is an equal opportunity employer.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex,

national origin, disability status, genetics, protected veteran status, sexual orientation,

gender identity or expression, or any other characteristic protected by federal, state, or local laws.