Regional Lead Demonstrator Engineer – South

As a Lead Demonstrator Engineer, you will lead a team of Engineer Demonstrators within the South of the UK (Midlands to the South Coast), this involves managing the day-to-day coordination of workflow, managing staffing issues and ensuring team efficiency. You will work remotely, lead a small team and provide technical advice to internal and external stakeholders. Using considerable discretion and independence the Regional Lead Demonstrator Engineer will directly liaise with the customer / end user to identify, organise, and provide the appropriate products and support.

The role will be responsible for identifying appropriate support solutions for end users to ensure customer needs are fully understood, efficiently and effectively met, including promoting the benefits of Numatic International’s Service Level Agreement (SLA) schemes. Tasks will include direct communications with customers and field teams, both verbal and written whilst updating and accurately maintaining a customer database. Working hours are predominantly Monday to Friday, however there is a requirement to be part of the on-call rota for weekends and bank holidays.

• Provide a timely reactive service to customer requirements and requests as determined by demand and any SLA.

• Act as an expert point of contact for mechanical and electrical service and repair of Numatic International’s products. Tasks may include testing of equipment, producing on-site repair estimates, managing stock inventory.

• Maintain daily communication with Floorcare Demonstrator Engineers and produce assignment reports.

• Demonstrate Numatic International’s machines at customer-chosen sites to the highest professional standard, highlighting the machines assets with the prime aim to influence and achieve sales growth.

• Advise customers / end users on alternative or additional products to meet needs.

• Provide one to one or group coaching and/or formal training for team as well as end users covering Numatic International’s products, safe and correct operation, efficient use and general maintenance.

• Provide ongoing end user training for existing customers.

• Use significant expertise and sound technical knowledge to ask appropriate questions and drill down to identify root causes of sometimes difficult or complicated queries / issues to identify and employ appropriate solutions.

• Interpret data and Floorcare product specifications to directly respond to customer enquiries and / or forward the potential lead / enquiry on to the appropriate Floorcare teams for appropriate follow-up contact.

• Provide clear and concise instructions to own team or directly to end-user to resolve the identified issue.

• Collate and distribute customer experience feedback about Floorcare equipment (i.e. use of / common issues / suggestions for improvement) to relevant internal departments, including Quality Assurance, Research & Development, Communications and Marketing teams.