Regional Senior Ethics Specialist

• Independently conduct investigations into suspected violations of Company policies and procedures, including gathering and reviewing evidence, conducting interviews, documenting findings, and preparing investigation reports in accordance with established Standard Operating Procedures (SOPs).
• Assess investigation findings and recommend appropriate corrective or disciplinary actions to management.
• Handle complex and sensitive cases objectively, confidentially, and professionally, and escalate significant or high-risk matters to management as appropriate.
• Identify recurring violations and potential compliance risks and recommend preventive measures and process improvements.
• Maintain accurate and comprehensive case records and coordinate with relevant stakeholders to ensure timely case resolution and consistent policy enforcement.
• Compliance Education and Training
• Develop and deliver compliance education and training programs for employees and brand partners on USANA's Brand Partner Policies and Procedures and other applicable compliance requirements.
• Identify training needs based on investigation trends, recurring violations, and identified compliance gaps.
• Prepare and update educational materials, including presentations, guidelines, social media content, videos, and other communication materials.
• Conduct training sessions, workshops, and individual coaching to strengthen policy awareness and promote ethical business practices.

• Conduct compliance reviews and audits, including retail sales verification, to assess adherence to Company policies and procedures.
• Monitor regional compliance trends, identify potential violations, and recommend appropriate risk mitigation measures.
• Promote consistent interpretation and application of Company policies while considering relevant local requirements and market-specific circumstances.
• Monitor relevant industry practices and regulatory developments that may affect the Company's operations and escalate potential compliance risks to management.
• Review and process requests relating to transfers of brand partnerships, re-entries, placement changes, and other administrative matters in accordance with Company policies, procedures, and approval requirements.
• Identify and escalate requests involving unusual circumstances, potential policy circumvention, or compliance concerns.
• Ensure accurate documentation and proper maintenance of records relating to administrative requests and decisions.
• Collaborate with corporate and local teams across assigned markets to address ethics and compliance matters and support consistent regional practices.
• Provide timely, professional, and well-documented communications on investigations, compliance inquiries, policy interpretations, and related matters.
• Communicate significant investigation findings, recurring compliance issues, and emerging risks to management, together with recommendations for appropriate action.
• Maintain effective working relationships with colleagues, employees, and brand partners while upholding confidentiality, independence, and objectivity.

Additional Responsibilities

• Participate in relevant internal and external training and professional development programs to enhance job-related knowledge and skills.
• Travel domestically and internationally, including occasional evenings and weekends, to support investigations, training, and Company or brand partner events as required.
• Support regional compliance projects, policy reviews, and initiatives to improve compliance processes and operational effectiveness.
• Perform other duties and ad hoc assignments as required by management.

Qualifications, Knowledge, Skills and Abilities Requirements

• Bachelor's degree in a relevant discipline is preferred.
• At least three years of relevant experience in ethics and compliance, investigations, risk management, customer complaint investigations, or a related field.
• Demonstrated ability to independently manage investigations, assess evidence, prepare reports, and recommend corrective actions.
• Experience in the direct selling industry or a multinational organization is preferred.
• Experience in compliance training, compliance-related research, or regulatory compliance is an advantage.
• Strong investigative, analytical, problem-solving, and critical-thinking skills, with the ability to evaluate evidence objectively and draw well-supported conclusions.
• Excellent written and verbal communication skills in English and Chinese.
• Effective public speaking and presentation skills, with the ability to deliver engaging and informative compliance training to employees and brand partners.
• Effective interpersonal and stakeholder management skills.
• High integrity, sound judgment, discretion, and the ability to handle confidential and sensitive matters.
• Ability to work independently, demonstrate initiative and ownership, and manage competing priorities within strict deadlines.
• Strong organizational skills, attention to detail, and a results-oriented mindset.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as social media monitoring and internet research skills to support compliance investigations and identify potential policy violations.
• Willingness and ability to travel domestically and internationally as required.

Position is located in Malaysia; Working hours Monday-Friday 8:30 a.m.-5:30 p.m.