Regional T&L Customer Quality Manager

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

As a Regional T&L Customer Quality Manager, you will lead the Customer Quality Engineering team supporting Littelfuse Transportation & Logistics customers across the EMEA region. You will be responsible for developing the team, strengthening relationships with key customer quality organizations, and ensuring that the Voice of the Customer is effectively represented across T&L and Operations. This role combines people leadership, customer engagement, quality problem-solving, and continuous improvement, with a strong focus on delivering exceptional customer quality support.

About the Job:

• Lead, manage, and continually develop the Customer Quality Engineering team supporting key customers across the EMEA region.
• Represent and advocate the Voice of the Customer (VOC) across the Transportation & Logistics business and Operations.
• Build and maintain strong relationships with customer quality organizations at both operational and decision-making levels.
• Identify opportunities to differentiate Littelfuse customer quality support and strengthen customer partnerships.
• Lead the escalation and resolution of complex customer quality issues, ensuring a swift, data-driven, and effective response.
• Partner with customers and internal teams to investigate quality issues, analyze data, identify root causes, and drive corrective actions.
• Manage the overall customer product return process related to quality issues.
• Coordinate and support customer audits and work with plant Quality teams to address findings and strengthen quality management systems.
• Establish and maintain key quality metrics to monitor customer performance and identify opportunities for continuous improvement.
• Develop structured review processes and communicate quality performance, trends, and improvement initiatives to T&L Business Unit and Quality leadership.
• Monitor and drive improvements in customer scorecard performance.
• Coach and develop team members in quality tools, problem-solving methodologies, and effective customer management.
• Support cross-functional teams and influence stakeholders across the organization to achieve quality and customer satisfaction objectives.

About you:

• Bachelor’s degree in Engineering or a related technical field; Master’s degree is a plus.
• 8-10+ years of quality-related experience in a global manufacturing environment, including experience supporting a global customer base.
• Proven experience in automotive quality, including quality systems, product launches, change management, and supplier development.
• Strong knowledge of quality tools and methodologies, including DMAIC, FMEA, APQP, and structured problem-solving techniques.
• Strong knowledge of IATF 16949 and automotive quality requirements.
• Experience coaching and developing teams in the use of quality tools and problem-solving methodologies.
• Proven ability to manage complex customer quality escalations and effectively communicate with senior customer stakeholders.
• Strong analytical and fact-based decision-making skills, with the ability to use data to drive quality and process improvements.
• Demonstrated ability to influence others and work effectively across functions and organizational levels.
• Strong people leadership and team development skills.
• Excellent communication and interpersonal skills, with the ability to manage conflict, influence stakeholders, and actively listen to customers and internal teams.
• Strong written communication skills, with the ability to prepare quality reports, business correspondence, policies, procedures, and work instructions.
• Proficiency in Microsoft Office; experience with Minitab and project management tools is an advantage.
• Strong track record of delivering results and driving measurable improvements.
• Excellent written and verbal communication skills.

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise.

Our Core Values – We Care, We Succeed With Our Customers, We Own The Outcome – support us in our mission to improve the safety, reliability, and performance of our customers’ products that use electrical energy.

We are an equal-opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.

About Us

Our humble roots date back to 1927, where, in the back of a garage on Chicago’s northside, our founder, Edward Sundt, developed a small, fast-acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “Little Fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one-word, misspelled “Littelfuse.”

For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever-evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more.

Throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution center, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While Littelfuse has experienced tremendous growth in recent years, we still maintain a small-company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse — everywhere, every day.

Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.