Regional VIP Sports Manager – West Coast

Discover What’s Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company match

• Pre-tax spending accounts including health care FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and ongoing skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

The Opportunity

About the Role

It is the responsibility of the Regional Manager to oversee various states/jurisdictions within the Eastern Region for VIP Sports. Each state will have an Account Manager with between 4 and 8 Executive Sports Hosts.

The ideal candidate will manager and mentor these Leaders with a focus on managing the Executive Host Team. Other areas of responsibility will include, but not be limited to, onboarding, customer contact, bonus optimization, hospitality management and reducing any friction of deposits and withdrawals.

Location

West Coast Region, US (Las Vegas; Remote)

Responsibilities

• Mentor and develop Account Managers in terms of process and professionalism
• Establish and further develop the infrastructure for efficient ways of working in VIP Management
• Focus on the fundamentals of effectively managing a team with an emphasis on Structure, Organization and Communication
• Increase Active Player Days and Bet Count of all VIP clients
• Educate team to understand and implement processes that optimize bonus spend and reinvestment
• Identify potential VIP Sports players and through relationship building, bonuses and use of hospitality to increase the share of wallet
• Work cross functionally with Partnerships, Special Events and Hospitality teams to identify opportunities of events to host VIP clients
• Manage the special events and promotions calendar to drive customer acquisition and retention of existing customers
• Source new opportunities and events in markets where we are live for sports betting
• Develop a strategy to drive incremental business with a focus on inactive customers
• Responsible for cumulative team bonus spend budget
• Assist in critical business decisions regarding initial deposit offers
• Evaluate customer activity to provide corresponding bonuses and complimentary offers (room, food, beverage, events tickets)
• Work in conjunction with High Value team and VIP Sports Operations team
• Maintain highly confidential customer information in accordance with company policies
• Handle difficult customer interactions and situations in a calm, professional and reasonable manner
• Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders
• Resolve customer disputes and complaints to the satisfaction of the customer and the company
• Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
• Conduct oneself with integrity and honesty

Essential Functions

• Flexibility to work shifts, including evenings and weekends
• Ability to travel for work

Qualifications  

• Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment
• Experience in sales and customer service within a teamwork environment
• Detail oriented with effective time management skills and the ability to produce results while working under pressure
• Outstanding verbal and written communication skills
• Knowledge of the gaming industry
• Knowledge of the hospitality industry

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.

Compensation

The pay range for this position is as follows:

101,900.00--133,300.00

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

About Us

When a legendary global entertainment company joins forces with the world’s largest online betting technology company, the gaming world sits up and takes notice.

BetMGM is a partnership between MGM Resorts International and Entain Holdings that is revolutionizing sports betting and online gaming in the United States.

BetMGM is the exclusive sports betting division of MGM, both online and in MGM casinos nationwide. BetMGM is also the headline brand for online casino gaming along side sister brands Borgata Online (New Jersey), Party Casino and Party Poker .

We aspire to make unforgettable moments of sports and gaming even more personal, powerful, and fun through unmatched digital technology and evocative player experiences.