Registered Nurse- Hybrid

This role supports meaningful improvements in patient health by providing compassionate, clinically informed respiratory guidance through a 24/7 call center. As a Respiratory Registered Nurse or Respiratory Therapist, you serve as a trusted voice for patients, caregivers, and field staff—helping individuals navigate respiratory equipment, therapy expectations, and CPAP compliance with empathy and clarity. Your work strengthens patient safety, supports adherence to prescribed therapy, and ensures every interaction contributes to better breathing, better comfort, and better health outcomes.

Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. CST, supporting consistent patient access and continuity of care.

On‑Call Rotation: The on‑call rotation currently runs from Friday at 5:00 p.m. CST through Tuesday at 8:00 a.m. CST and occurs every 4–7 weeks, depending on staffing and operational needs.

Impact Responsibilities

• Provide empathetic, patient‑centered telephonic respiratory support within a rotating 24/7 call center schedule (currently every 4–6 weeks).
  
• Offer calm, clinically sound phone consultations during non‑business hours for AHCC locations, ensuring patients feel supported even when care is remote.
  
• Counsel and re‑educate non‑compliant CPAP patients using a compassionate, motivational approach aligned with physician instructions.
  
• Gather information from patients, caregivers, and field personnel regarding respiratory equipment concerns, troubleshooting issues with patience and clinical expertise.
  
• Initiate patient enrollment into the CPAP Compliance Program, explaining its purpose and health benefits in a supportive, empowering manner.
  
• Maintain working knowledge of basic insurance guidelines to help ensure continuity of care and patient access to needed equipment.
  
• Maintain all required licensure, certifications, and continuing education to deliver safe, evidence‑based respiratory care.
  
• Determine when a physical visit is necessary after remote troubleshooting has been exhausted, coordinating care promptly to protect patient wellbeing.
  
• Monitor patient progress according to insurance guidelines and established timelines, advocating for improved respiratory outcomes.
  
• Safeguard all patient and company information with diligence, reinforcing trust and confidentiality in every interaction.
  
• Provide clinical support to field personnel, offering guidance and troubleshooting assistance that strengthens patient care across all locations.
  
• Deliver patient education with empathy—covering equipment use, maintenance, safety, therapy expectations, compliance importance, and potential consequences of non‑adherence.
  
• Review manufacturer systems for compliance tracking to ensure accurate follow‑up and patient support.
  
• Perform additional duties as assigned to ensure patients receive reliable, compassionate, and clinically sound respiratory care.
  

Requirements

Required Education and/or ExperienceHigh school diploma or GED equivalent, required

• Credentials as a Registered Nurse (RN)
  
• Licensed in primary state of home office as required by state law and provide a copy of license to the location
  
• Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws
  
• Experience with home respiratory care, preferred
  
• One year of related work experience, preferred
  

Employment is contingent upon successfully completing a background check, drug screening, compliance onboarding, and credentialing requirements, as well as maintaining a valid driver’s license with a clean driving record when applicable to the position.

Benefits

• Generous paid time off and paid holidays
  
• Bonus and incentive opportunities
  
• Fixed and variable car reimbursement for Area Managers and Account Executives
  
• Car, mileage, and telephone reimbursement (as applicable)
  
• Employee discount and recognition programs
  
• Employee Assistance Program (EAP)