Regulatory and Advocate Complaint Specialist

Job Description

The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests.

In the Role

• Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
• Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
• Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
• Coordinate responses with Law Department attorneys to express appropriate legal arguments.
• Act as a liaison with the Law Department and Executive Office of Customer Care staff.
• Appropriately track the investigation and development of all communications and maintains documentation.
• Communicate with regulators, attorneys, and advocates concerning communications.
• Promote compliance with OneMain policy/procedures and other applicable regulations.

Requirements

• Associate Degree in Business or legal writing or equivalent experience
• Must be able to effectively multi-task and manage work flow and business priorities.
• Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
• 1-4 years' experience in technical/legal correspondence
• 1-4 years of financial service and/or paralegal experience
• Strong written communication skills

Preferred:

• Bachelors degree
• Regulatory correspondence experience

Location: Evansville, IN - Hybrid

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

About Us

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.