Regulatory Operations Officer - Data Readiness

Regulatory Operations Officer

Employment Type: Temporary full time, until 31 December 2027
Clerk Grade: 5/6 ($102,936 - $113,579 plus employer's contribution to superannuation)
Location: Parramatta, with flexibility across NSW Fair Trading office locations. Hybrid working is available, subject to divisional and DCS flexible work policies.
Agency: NSW Fair Trading

Help Us Move to Licence NSW at NSW Fair Trading

NSW Fair Trading is the consumer protection regulator in NSW. We ensure a fair and safe marketplace for goods, services and homes in NSW. We are moving our licensing schemes from a legacy system to a new digital licensing platform, and we are looking for a detail-focused Regulatory Operations Officer to cleanse our licensing data records before they are migrated.

Licensing records hold the details that let people run their businesses and let us regulate them effectively. In this role you will find and fix the gaps and errors in those records, so that licence holders and our staff start on the new platform with information they can trust.

About the Role
As a Regulatory Operations Officer, you will work closely with the data readiness team and licensing subject matter experts to prepare records for migration, making sure critical data gaps are addressed before the move.

You will:

• Review licensing records in the legacy system to identify duplicates, missing information and inconsistencies.
• Resolve duplicate records by following agreed matching and merge rules.
  Complete missing information using other fields in the record, related records and reliable public sources, such as NSW postcode and address data.
• Record the source and reason for each change, so every correction can be traced and explained.
• Prioritise the critical data gaps that would stop a record migrating or being used correctly on the new platform.
• Refer complex or uncertain records for review, and raise patterns that suggest a wider data problem.
• Track your progress against cleansing targets, and report on volumes completed and issues found.
• Handle personal and licensing information in line with privacy requirements and legislative obligations.
• Support trial and final data migrations, including reconciling record counts and key values between systems.
• Support platform testing and validation of migrated test data to confirm it is complete and accurate, and log, triage and follow up defects.
• Support testing of platform functions, such as new applications, renewals, and amendments to existing licences work correctly using the migrated records.

About You
You are a careful worker who takes pride in getting the details right. You can work through high volumes of records without losing accuracy, and you know when a record needs a second opinion.

To be successful in this role, you will demonstrate:

• Accuracy and attention to detail when working through high volumes of records to agreed standards and timeframes.
• The ability to spot patterns, work out missing information from the evidence available, and recognise when to escalate.
• Confidence using spreadsheets, documents and business systems, including filtering, sorting, lookups and data validation.
• Clear, well-structured written communication, including documenting decisions and explaining issues.
• An understanding that accurate records matter to customers, and a customer-focused approach to your work.
• The ability to manage your own workload, meet targets and learn new systems and rules quickly.
• Sound judgement and integrity when handling personal information.
  

Essential Requirements

• Experience in data entry, data quality, records management or administrative processing, with a strong focus on accuracy.
• Experience following procedures and applying rules consistently

Desirable

• Experience working with licensing, regulatory or customer records.
• Experience in data cleansing or system migration projects.
• Experience working in government environments.
• Experience in performing user acceptance testing.
• An understanding of how data quality affects customers and frontline staff, and a commitment to getting it right for them.
• A willingness to keep learning new tools and methods.
  

About the Team

NSW Fair Trading is transitioning to Licence NSW, a whole-of-government digital licensing platform that will make it easier for people and businesses to apply for, renew and manage licences in NSW.

This team is embedded within NSW Fair Trading and works closely with Digital NSW to support the transition. The team plays a key role in ensuring the new system supports customer-centred services, improves operational efficiency, strengthens compliance outcomes and delivers meaningful service uplift.

Applying for the Role
To apply, please submit:

• An up-to-date resume outlining your skills and experience (maximum 5 pages).
• A cover letter (maximum 2 pages) demonstrating your suitability for the role, including your experience with data quality, data entry or records work and how you make sure your work is accurate.

Salary Grade 5/3, with the base salary for this role starting at 102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via jessica.love@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Sunday 8th November (11:59pm)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jessica.love@customerservice.nsw.gov.au.

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