Reinsurance Operations Manager

Key Responsibilities

• Lead the Reinsurance Operations team, including workload prioritization, performance management, coaching, development and quality assurance for two analysts across new business, renewals, active programs and runoff.
• Serve as the primary day-to-day operational contact for internal teams, brokers, reinsurers and MGAs; coordinate inquiries, resolve routine issues within delegated authority and escalate material contractual, commercial, coverage or counterparty matters to the Chief Reinsurance Officer and Reinsurance Officers.
• Proactively identify operational challenges, evaluate potential solutions and work collaboratively with internal and external stakeholders to implement practical, sustainable improvements that strengthen execution, controls and service delivery.
• Coordinate operational handoffs for new and renewed treaties, amendments, runoff, commutations and sunset obligations, documenting responsible owners, deadlines, applicable terms and escalation requirements.
• Ensure approved reinsurance terms, including participation, limits, retentions, commissions, loss caps, expense provisions, catastrophe terms, notices and amendments, are accurately reflected in downstream processes and systems.
• Establish and maintain risk-based controls to identify contract-to-system discrepancies, nonstandard provisions, effective-date changes and operational exceptions; track resolution and escalate material gaps.
• Coordinate with Finance on settlements, recoveries, commissions, collateral and cash-call inquiries.
• Maintain complete placement and renewal files, coordinating evidence of executed terms, Actuarial risk-transfer assessments, Finance collateral analyses, counterparty documentation and required approvals; follow up on outstanding items.
• Coordinate Reinsurance Governance Committee materials and presentations for Chief Reinsurance Officer review, maintain action logs and supporting evidence, and track audit requests and remediation activities through completion.
• Maintain an integrated operational view of the ceded reinsurance portfolio using Finance- and Actuarial-approved information, highlighting counterparty participation, authorized/unauthorized exposures, exceptions and emerging issues.
• Lead reinsurance-specific process improvement and automation requirements, including contract-derived data, workflow design, testing, validation and exception management in partnership with Technology, Finance and other stakeholders.
• Help transition manual trackers and flow-of-funds processes to reliable automated solutions once controls and outputs are validated; support actionable operational reporting.
• Oversee timely coordination of reinsurance reporting obligations, bordereaux, settlement-related inquiries and contractual financial exceptions, including loss caps, corridors and contingent commissions; ensure follow-up and escalation.
• Monitor reinsurance-specific collateral obligations, counterparty authorization requirements, contractual deadlines and regulatory documentation needs; coordinate with Finance, Legal and Compliance to ensure timely completion, appropriate evidence and escalation of material exceptions.
• Maintain operational reporting on treaty obligations and exceptions.
• Establish and maintain documented reinsurance operating procedures and cross-training practices to promote consistent execution, accountability and continuity across the Reinsurance Operations function.
  
  

Skills & Expertise

• Strong proportional, XOL and facultative contract literacy; practical financial and actuarial fluency, including recoverables, collateral, inuring benefits, attachment points and treaty economics.
• Demonstrated ability to independently assess complex operational issues, develop practical solutions, exercise sound judgment and drive cross-functional initiatives through implementation.
• Advanced Excel and structured-data validation; ability to explain system requirements and work across Finance, Claims, Actuarial, Legal and Technology.
• SQL, Python, Power BI, enterprise data platforms such as Palantir or comparable automation/data experience strongly preferred; professional software-development experience not required; demonstrated team leadership and ability to manage staff required.

• 7–12 years in reinsurance broking, ceded reinsurance, treaty administration or reinsurance operations, with independent issue-management experience is required.
• Bachelor’s degree in Finance, Accounting, Economics, Mathematics, Risk Management, Actuarial Science or related field