Relationship Manager

Company Description SWITCH&SAVE EPOS is a leading provider of EPOS systems, card payment solutions, and business technology services for small and medium-sized enterprises across the United Kingdom. The company supports retailers, restaurants, cafés, takeaways, salons, and hospitality businesses in streamlining operations, reducing costs, and improving customer experience through integrated technology. Its services include EPOS systems and software, card payment machines, payment processing, broadband and connectivity, digital signage, and business finance solutions, backed by installation, training, and UK-based support. SWITCH&SAVE EPOS partners with trusted payment providers such as Global Payments, teya, and Worldpay to deliver tailored solutions that enable business growth. The mission is to make business technology smarter, more affordable, and easier to manage for businesses at every stage, from launch to expansion.

Role Description The Relationship Manager is a full-time hybrid role based in Birmingham, with flexibility for some work from home. This role focuses on building, maintaining, and growing long-term relationships with SME clients using SWITCH&SAVE EPOS solutions. Day-to-day responsibilities include proactively engaging with existing and prospective customers, understanding their business needs, and recommending appropriate EPOS, payment, and technology solutions. The Relationship Manager will manage a portfolio of accounts, handle queries, coordinate with technical and support teams, and ensure smooth onboarding, training, and ongoing service. The role also involves monitoring client satisfaction, identifying upsell and cross-sell opportunities, preparing proposals, and providing regular updates and reports to internal stakeholders.

Qualifications

• Strong client relationship management, account management, and customer service skills, with a focus on SME and retail/hospitality sectors.
• Experience in sales, business development, or consultative selling, ideally within EPOS, payments, or business technology solutions.
• Excellent communication, presentation, and negotiation skills, with the ability to explain technical solutions in clear, accessible terms.
• Solid organizational and time-management skills, including managing pipelines, prioritizing tasks, and working effectively in a hybrid environment.
• Comfort with digital tools and CRM systems, and the ability to quickly learn EPOS, payment, and connectivity products.
• Proactive problem-solving skills and a customer-centric mindset, with a focus on delivering measurable value and service quality.
• Prior experience in the UK payments, EPOS, or hospitality/retail technology industries is beneficial.
• Valid right to work in the UK and availability to travel to client sites in and around Birmingham as needed.