Relationship Manager

This is a remote position.

As a Relationship Manager, you'll serve as a key resource for our sales partners, helping guide onboarding, supporting day-to-day operations, and collaborating across departments to create exceptional experiences for our partners and merchants.

• Serve as the primary point of contact for sales partners and referral relationships
  
• Serve as the primary point of contact for sales partners and their clients, providing end-to-end support and driving issues from initial inquiry through final resolution
  
• Deliver proactive problem-solving and resolution management to ensure a best-in-class partner and merchant experience
  
• Assist with overflow support requests from both Customer Support and Agent Support teams as business needs require
  
• Support onboarding efforts and ensure a seamless partner experience
  
• Help streamline sales and operational processes to improve efficiency and consistency
  
• Collaborate with internal departments to drive successful outcomes for partners and merchants
  
• Coach and strategize with sales partners to help move opportunities through the pipeline
  
• Assist partners in achieving and exceeding monthly, quarterly, and annual goals
  
• Build and maintain strong internal and external business relationships
  
• Contribute to business development initiatives and strategic growth opportunities
  
• Participate in training sessions, team meetings, and performance reporting
  

Requirements

• Bachelor's degree in Business Administration or a related field, or equivalent professional experience
  
• 5+ years of experience in relationship management, sales support, customer service, account management, or administrative support within the merchant services/payments industry
  
• Working knowledge of:
  
• Payment processing
  
• POS systems and terminals
  
• Merchant statements and residuals
  
• Merchant Processing Agreements (MPAs)
  
• Merchant onboarding and activation processes
  

This is not an entry-level position. Candidates must possess strong, hands-on experience in the merchant services and payment processing industry, including the qualifications listed above. Applicants without significant experience in these areas will not be considered.

• Strong relationship-building and customer service abilities
  
• Excellent written, verbal, and presentation communication skills
  
• Self-starter with a strong sense of ownership and accountability
  
• Experience utilizing CRM platforms and sales tracking tools
  
• Strong analytical and problem-solving capabilities
  
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining high-quality execution
  
• Proven ability to operate in a fast-paced environment, effectively managing multiple projects and competing priorities simultaneously
  
• Serves as a single point of contact for partners, ensuring clear communication, responsiveness, and consistent follow-through
  
• Demonstrated ownership mindset with the ability to drive issues through to full resolution without handoff gaps
  
• Collaborative mindset with a passion for helping others succeed
  
• High level of professionalism, organization, and attention to detail
  

• Full-time (40 hours per week)
  
• Monday–Friday, with occasional weekend hours as needed
  
• The ideal candidate will work in our Raleigh, NC four days per week
  
• Fully remote candidates will be considered in the following states:
  
• Arizona
  
• Florida
  
• Georgia
  
• Indiana
  
• Kentucky
  
• North Carolina (if outside of the Raleigh metro)
  
• Pennsylvania
  
• Texas
  
• Virginia
  

Benefits

• Medical insurance
  
• Dental insurance
  
• Vision insurance
  
• Paid time off
  
• Paid sick time
  
• Paid holidays
  
• 401(k) retirement plan with company match
  
• Performance Bonus opportunities
  
• Career growth and development opportunities