Relationship Manager

About the role -

We are looking for a Relationship Manager to own day-to-day relationships with a portfolio of regulated merchants. You will report directly to the CEO, work as an individual contributor, and be the first person our merchants call when something matters.

You will listen first, solve problems end to end, and give the CEO a clear view of how every merchant is doing, before small issues turn into lost accounts.

What you will do -

• Own the relationship: Be the main point of contact for regulated merchants across iGaming, trading and FX, from go-live onwards.

• Listen first: Learn each merchant’s business model, licences, peak periods and pressure points, and keep clear notes so nothing depends on memory.

• Solve end to end: Take issues, from failed transactions and settlement delays to chargebacks and refunds, through to resolution with payments operations, risk and engineering.

• Handle the hard moments: Manage escalations calmly, keep merchants updated at every step, and close the loop once the fix is in.

• Watch the signals: Track volumes, approval rates, chargeback and refund levels, and flag early warnings before they become problems.

• Grow the account: Run regular account reviews, recommend the corridors, payment methods and features that fit, and support renewals and pricing conversations with the CEO.

• Bring the merchant’s voice inside: Feed what merchants need back to product, engineering and compliance, so we build the right things.

Who you are -

• Experience: 3–4 years in relationship, account or merchant management at a PSP, acquirer, payment gateway or fintech.

• Regulated merchants: You have managed iGaming, trading, FX or other licensed merchants, and you know how they behave in every circumstance: peak events, regulatory change, bank de-risking and fraud spikes.

• Payments fluency: Comfortable with approval rates, chargebacks, settlement and payouts, and the basics of KYC/KYB and AML.

• Communication: Clear and articulate in English, in writing and on a call, with merchants, partners and senior decision-makers.

• Listening: Patient enough to hear the real problem behind the complaint, and to let a frustrated merchant finish.

• Solution-oriented: Owns a problem until it is fixed, and looks for the root cause, not just the workaround.

• Customer-centric: Treats every merchant’s business like it matters, because to us it does.

Bonus points if -

• You have kept a key merchant through a licence change, a lost acquiring bank or a bad outage, and come out with a stronger relationship.

• You speak a major EU language and know your way around EU or UAE payment rules, such as PSD2, GDPR or Central Bank requirements.

Where this role goes -

You will be UniqPay’s first Relationship Manager, so you will set the standard everyone after you is measured against. As our merchant base grows, this role leads naturally to managing our largest key accounts, or to building and leading the relationship management team you helped define.

People who earn their merchants’ trust, spot problems early and bring the merchant’s voice into the room with the CEO are exactly who we grow into those roles.

What is next -

We aim to reply to every application within three business days, and our interview process usually takes around three to four weeks. It is a short, practical process: a real conversation, an exercise that looks like the actual job rather than a brain teaser, and time with the people you would work beside, founders included. Tell us if you need more flexibility at any stage.

Our take on who belongs here -

Our team has a vision that spans several nationalities, time zones, and payment traditions, and we think that is exactly why we will make good calls in cross border payments. Whoever you are and wherever you are from, you are welcome to be yourself here.