Relationship Manager — Payments / Banking

About the role We're hiring the first Relationship Manager for an early-stage, well-funded payments network working with US chartered banks. You'll own partner bank relationships end to end — from contract signing through onboarding, go-live, and steady-state operations — and build the relationship management playbook from the ground up rather than inherit one. This is a pre-launch environment, so comfort with ambiguity matters as much as experience. What you'll do Own partner bank relationships from signing through onboarding, go-live, and ongoing operations Act as the senior, named client-facing point of contact for each bank partner Run structured programs for regulated financial institutions, including contractual oversight, commercial management, and change control Manage SLAs, liquidity rules, exception handling, and network rulebook obligations Brief partner banks' leadership teams, not just operational staff Define and stand up the RM function and playbook as the first hire in the role What you need US-based and able to travel 7+ years in payments, banking, or financial technology infrastructure Significant experience as the named owner of a client relationship — not a support or analyst function Working knowledge of large-value payment systems and network rulebooks (FedNow, RTP, CHIPS, SWIFT, or a payments network / FMU), including SLAs, liquidity rules, and exception handling A track record running structured programs for regulated financial institutions Strong executive communication, comfortable briefing bank leadership Authorized to work in the US; this role does not offer visa sponsorship Nice to have Exposure to tokenized deposits, stablecoins, shared-ledger payment networks, blockchain, or crypto Experience at an early-stage or pre-launch company, or a clear history of choosing ambiguity over structure Location Remote, US-based, with travel to partner banks as needed.