Relay Program Coordinator

Job Title: Relay Program Coordinator
Department: Relay Initiative
Division: Mental Hygiene
Bureau: Bureau of Alcohol and Drug Use

Location: 42-09 28th St, Long Island City, NY 11101
Reports to Title: Program Manager

Schedule & Hours: M-F, 9am –5pm; 35 hours per week

Workplace Flexibility Modality: Hybrid; 3 days in office, 2 days remote
Work Environment: Office Environment, occasional travel for meetings and presentations within the NYC boroughs

Grant End Date: 6/30/2027

Created Date: 8/31/26

Salary: $72,298
FLSA Classification: Non-exempt

Who We Are:

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

Our Culture:

We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.

About The Role:

The Bureau of Alcohol and Drug Use is seeking a Program Coordinator to support the Relay Initiative to coordinate staff schedules across 17 contracted hospitals, track program materials needed to support Wellness Advocate staff to engage participants, and support ongoing staff recruitment efforts. This involves collaborating with staff members to ensure there is staff coverage at hospital sites, utilizing a scheduling system to publish accurate schedules for staff reference, and monitoring an inventory system to ensure adequate program materials are accessible to staff to support their work.

About the Program:

Relay, a nonfatal overdose response system, is an initiative providing 24/7 support to individuals transported to hospital emergency departments (EDs) following a non-fatal opioid overdose. A Wellness Advocate will visit patients in the ED to provide immediate support and overdose prevention training following an overdose event and offer ongoing support and linkage to care for a maximum of three months after hospital discharge.

Responsibilities:

Reporting to the Program Manager, the Program Coordinator will be responsible for the following:

• Coordinate the program’s resources provided to the community, including naloxone, harm reduction and overdose prevention materials; and regularly track, re-order, assemble, and distribute the program resources.
• Coordinate staff recruitment efforts with community-based organizations, including harm reduction organizations such as Syringe Service Programs, peer training programs, as well as FPHNY. Manage the screening and hiring process for all incoming Relay staff. Screen resumes of Wellness Advocates, keep track of qualified candidates, conduct phone and in-person interviews, and check references of candidates.
• Coordinate and implement daily and monthly hospital coverage for Relay and ensure it is reflected in relevant automated systems.
• Create daily coverage schedules for distribution that includes the staffing plan for full time Relay Wellness Advocates, part time Relay Wellness Advocates, Supervisors, and Dispatchers.
• Communicate coverage changes to all staff as they occur. Troubleshoot any daily coverage changes or staffing needs by working with the supervisors and Program Manager.
• Plan the monthly staffing coverage in collaboration with the Program Manager and Program Assistant. Use staff availability responses to troubleshoot any overnight/weekend coverage changes and needs throughout the month, working to fill those needs with the guidance of the Program Manager using the existing workflow
• Communicate in a timely manner with team members for their scheduling needs by monitoring the non-human email account, Relay Coverage, for same-day callouts, scheduling conflicts, and planned time off.
• Represent Relay in intra-Bureau and Divisional workgroups and meetings and liaise and present to community coalitions

· Other duties as assigned to support the overall goals and mission of the department/ organization.

Requirements:

• Be able to work independently, have excellent oral and written communication and organizational skills, and be a flexible team player. The candidate will also be detail- oriented with outstanding organizational skills
• Ability to multi-task in a fast-paced, high-volume environment, with high-level competence in Excel, Outlook, Forms, Word, and PowerPoint
• Knowledge of substance use, harm reduction, and drug treatment resources
• Sensitive to diverse ethnic, racial, and cultural backgrounds, gender identities, sexual orientations, communication styles, and socioeconomic conditions. Committed to ensuring that all people who use drugs have an equal opportunity to achieve their full health potential
• Physical Requirements: To manage program inventory: an ability to lift up to 20 pounds of program materials into a cart or onto a shelf. Reasonable accommodations will be made for qualified individuals with disabilities.

Employment is contingent upon the successful completion of a background check

Benefits:

• Public Service Loan Forgiveness (PSLF) eligible employer
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

Equal Employment Opportunity Statement:

FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.

At-Will Employment Statement:

Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment.

Residency Requirement:

You must live in the New York City Tri-state area (NY, NJ, CT) to be considered for a position at FPHNY.