Relocation Experience Team - Assessor

Job type – Full-Time

Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type – Permanent

Hybrid working

Closing Date: 9 November 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:

• K2 Relocate – relocation services
• K2 Bespoke – VIP relocation services
• K2 X Border – immigration services
• K2 Indx– advisory and assignment management services
• K2 AlphaTech– inhouse technology team
• Twelve Degrees- inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start. 

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024. 

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place To Work® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

The role

As a Relocation Experience Assessor you will be responsible for conducting pre-move surveys for any relocations as well as perform quality control site visits during collections and deliveries. This role will require you to develop relationships with assignees and assist with solving any issues or concerns that may arise throughout the process.

Brand

K2 Group

Reporting to

Relocation Experience Team Lead

Main duties and responsibilities

In an operational/functional capacity:

• Attend HHG surveys within the UK and Europe as required
• Competently assess HHG and plan moves globally
• Accurately upload volumes and all relevant move details to ascent
• Ensure proper administration of survey results with relevant communication to stakeholders
• Liaise with Client Services and Supply Chain on all operational aspects
• Attend QC’s and Site Managements within the UK and Europe as required
• Prepare and pre-plan work, particularly client and assignee awareness pre-survey
• Stakeholder awareness (internal, assignee & corporate)
• Commercial awareness (costings, margins, bid summaries, credit control)
• Advise assignees on Insurance Process, High value items and exclusions to policy
• Conduct vendors site visits / meetings
• Various work on non-corporate business as and when required
• Any other tasks as required by the needs of the business

Hours of Work

Monday to Friday 8.30 am – 5.30 pm. Hybrid working applies after successful completion of probation.

Experience: Skills / Abilities & Knowledge – all essential

In an operational capacity:

• Knowledge of weights and volume assessments for HHG
• Knowledge of global transportation processes by any method
• Knowledge of global governance relating to shipping (customs requirements)
• Ability to document clearly & accurately
• Experience of working with various currencies
• Knowledge of electrical appliances
• Customer service skills and ability to build relationships with key stakeholders.
• Ability to organise and prioritise daily/weekly tasks
• Attention to detail and accuracy
• Ability to meet deadlines
• Ability to listen, understand and note information that is communicated during surveys
• Adaptable to change and works well under pressure
• Advanced skills in Microsoft Office (Excel, Word and Outlook)
• Possess a pro-active mindset

Accountability

• For Office & Personal H&S
• Complying to GDPR & ISO
• Complying to relevant legislation

Training and Education

• Non-applicable

Essential

• Hold a valid, in-date driving licence that allows you to legally drive in the UK
• Access to your own motorised vehicle/transport

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

All candidates require proof that they have the right to work in Singapore

Please contact the HR team at hr@k2group.com if you need reasonable adjustments to participate in the recruitment process.

We look forward to hearing from you.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.