Remote Associate Product Owner

Job Title: Associate Product Owner – Chat Platform

Location: 100% Remote (U.S. Citizens Only)
Duration: 12 Months Contract
Work Schedule: Monday to Friday
Job Type: Contract
Assessment Requirement: Glider Assessment Test

About Sigma, Inc. (Staffing Agency)

Sigma, Inc. is a trusted staffing agency specializing in connecting skilled professionals with leading organizations across healthcare, technology, and business operations. We partner with top-tier clients to deliver talent for strategic initiatives, digital transformation, product development, and technology-driven solutions.

As a staffing agency, we provide candidates with exciting contract opportunities to contribute to impactful projects while advancing their careers.

Position Overview: Associate Product Owner – Chat Platform

Sigma, Inc. is currently recruiting for an Associate Product Owner – Chat Platform for one of our clients, a leading healthcare organization.

This fully remote opportunity is part of the enterprise Chat Platform team, supporting the development and optimization of digital customer engagement solutions, including chat, Interactive Voice Response (IVR), and Intelligent Virtual Assistant (IVA) capabilities.

The Associate Product Owner will work closely with business stakeholders, engineering leadership, Scrum Masters, Team Managers, and development teams to help define product roadmaps, prioritize backlogs, manage feature scope, and support Agile delivery.

The ideal candidate will have foundational experience in product ownership, business analysis, or Agile project delivery, along with an understanding of conversational AI, system integrations, and cloud technologies. This role offers an opportunity to contribute to enterprise-level digital customer experience initiatives within a collaborative, technology-driven environment.

Key Responsibilities

1. Product Roadmap and Backlog Management

• Collaborate with business and technical stakeholders to define and refine product roadmaps, release timelines, feature scope, and functional requirements.
• Maintain, prioritize, and groom the enterprise Chat Platform product backlog to align with business objectives and platform enhancement needs.
• Translate business priorities into actionable features, user stories, and technical requirements.
• Support backlog planning and ensure development teams have clearly defined and prioritized work.

2. Agile Planning and Sprint Execution

• Partner with Team Managers, Scrum Masters, and engineering teams to establish sprint goals and plan upcoming iterations.
• Break down complex chat, IVR, and conversational AI initiatives into manageable user stories and development tasks.
• Participate in Agile and Scrum ceremonies to support planning, execution, and delivery.
• Monitor sprint progress, help coordinate dependencies, and support timely delivery of product enhancements.
• Ensure requirements are clearly communicated and understood by cross-functional teams.

3. Technical Guidance and Issue Resolution

• Bridge business needs and technical delivery by helping development teams understand product requirements and priorities.
• Use foundational technical knowledge to support solution discussions and informed decision-making.
• Identify potential blockers, dependencies, and delivery risks, and work with the appropriate teams to resolve them.
• Escalate issues when necessary and help maintain alignment between business expectations and technical implementation.
• Support continuous improvement in product delivery and platform performance.

4. Chat, IVR, and Conversational AI Solutions

• Support the development and optimization of enterprise chat platforms, IVR systems, and Intelligent Virtual Assistant (IVA) capabilities.
• Apply an understanding of chatbots, voice technologies, conversational AI, and digital customer experience solutions.
• Collaborate with technical teams to evaluate multi-channel customer engagement solutions and validate functional designs.
• Understand basic system integrations and software development lifecycle (SDLC) concepts.
• Support platform enhancements involving cloud technologies, with Google Cloud Platform (GCP) knowledge considered a strong advantage.

5. Stakeholder and Cross-Functional Collaboration

• Build effective working relationships with business stakeholders, engineering leadership, Scrum Masters, and development teams.
• Communicate product priorities, feature requirements, timelines, dependencies, and delivery updates.
• Balance competing priorities in a fast-paced environment while keeping teams aligned with business goals.
• Facilitate collaboration between business and technical teams to support successful product implementation.
• Contribute to product decisions that improve customer experience, operational efficiency, and platform capabilities.

Qualifications

Education

• Required: Bachelor's degree in Information Technology, Business Administration, Computer Science, or a closely related discipline.

Experience

Required:

• Minimum of 2+ years of experience in Product Ownership, Business Analysis, or Agile project delivery within an IT or software development environment.
• Experience writing user stories and translating business requirements into actionable development tasks.
• Experience managing software product backlogs using tools such as Jira, digital.ai Agility, or equivalent platforms.
• Experience participating in Agile/Scrum ceremonies and collaborating with cross-functional development teams.
• Understanding of software development processes and product delivery practices.

Preferred:

• Experience with enterprise chat platforms, IVR systems, contact center technologies, or conversational AI solutions.
• Familiarity with cloud environments, particularly Google Cloud Platform (GCP).
• Experience in the health insurance industry or another highly regulated business environment.
• Exposure to digital customer experience platforms and system integrations.

Required Skills

Product Management and Agile Tools

• Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile project tracking and collaboration tools.
• Understanding of backlog prioritization, user story development, sprint planning, and Agile delivery practices.
• Ability to organize requirements and support multiple work items in a fast-paced environment.

Technical and Domain Knowledge

• Foundational understanding of conversational AI, chatbots, IVR/voice systems, and digital customer experience platforms.
• Familiarity with basic system integrations and software development lifecycle (SDLC) processes.
• General awareness of cloud technologies, with GCP preferred.
• Ability to collaborate with engineering teams and understand technical requirements.

Communication and Collaboration

• Strong written and verbal communication skills.
• Effective stakeholder management and cross-functional collaboration abilities.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage competing priorities and adapt to changing business needs.
• Attention to detail and a proactive approach to identifying and resolving delivery issues.

Work Arrangement and Assessment Requirements

• Work Arrangement: 100% Remote.
• Schedule: Monday to Friday.
• Work Authorization: U.S. citizens only.
• Assessment: Candidates must be willing to complete the Glider assessment test.
• Collaboration: Candidates must be comfortable working with business stakeholders, engineering teams, Scrum Masters, and other cross-functional partners.

Why Work with Sigma, Inc.?

• Access contract opportunities with leading organizations in the healthcare and technology sectors.
• Contribute to enterprise chat, conversational AI, and digital customer experience initiatives.
• Collaborate with product, business, and engineering professionals.
• Gain valuable experience in Agile product delivery and cloud-enabled customer engagement platforms.
• Receive support from Sigma, Inc. throughout the recruitment and placement process.

How to Apply

If you have experience in Product Ownership, Business Analysis, or Agile software delivery and are interested in working on enterprise chat and conversational AI solutions, we encourage you to apply.

Please submit your updated resume highlighting your experience with:

• Product backlog management and user story development.
• Agile/Scrum methodologies and sprint planning.
• Jira, digital.ai Agility, Confluence, or similar tools.
• Chat platforms, IVR, contact center technologies, or conversational AI.
• Cloud technologies, particularly GCP, and system integrations.
• Healthcare, health insurance, or other regulated industries, if applicable.

Qualified candidates must meet the U.S. citizenship requirement and be willing to complete the required Glider assessment.

Sigma, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.