Remote Call Center Representative

JJJ Enterprises is one of San Diego County's leading life-safety fire alarm and security alarm system contractors. We design, install, inspect, and monitor thousands of southern California residences and commercial businesses every year, applying up to date knowledge for exceptional service on your systems.

We are looking for a Call Center Representative to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of JJJ Enterprises carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers
  

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
  

• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
  

• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
  

Compensation and perks:

• Hourly wage: $18.00 - 21.00
  

• We will pay for your P&C license (expected within 60 days after starting)
  

• Medical, dental, vision insurance, 401K match
  

• Ability to work remotely (we provide work equipment)
  

• Ongoing training and mentorship from our leadership team
  

• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
  

Schedule:

• Monday, Tuesday, Friday, Saturday: 6am - 4:30pm ET
  

Jjj Enterprises is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

About Jjj Enterprises:

JJJ Enterprises, established in 1985, is a family owned business focused on specialty contracting, sales and service organization in fire and security alarm systems. Our headquarters are in the city of Escondido, located in San Diego county, California, and our satellite office is located in Palm Desert, from where JJJ Enterprises is able to provide services to other California counties.

Throughout the years, our company has provided high quality services and products to Southern California. Our safety systems can be found in homes, schools, hotels, museums, high rise buildings, military bases, and many other places throughout Southern California. In addition to installation services, JJJ Enterprises provides system monitoring to thousands of homes and businesses.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market